Chaska Dairy Queen — Restaurant in Chaska

I've been to this dairy queen so many times over the years. Today, however, is the first time I ate ice cream feeling angery. My mom and I went to get one of the new fall blizzards. I had gotten it once before and it was SOOOO GOOD! We went through the drive through and ordered 2 medium caramel, toffee, cookie blizzards. The total was around $11ish and we didn't really think anything of it. When we got to the window we paid and they gave us the blizzards. Instead of mediums they were smalls. So of course I told them and said we ordered mediums. The woman at the window kinda gave me a dirty look and said okay. She took the smalls back and went to make the mediums. My mom and I were talking about it when we were leaving the parking lot and we couldn't understand how there was a mix up. My mom heard me say mediums at the intercom and price made sense to us. My mom ended up looking up the prices and it turns out we were charged for smalls. Again, don't know why, I said mediums. So then I kinda felt bad that we didn't fully pay for the food we got. We would have paid the difference if we knew the total was wrong. We got home and started eating it and I noticed that it wasn't as good as last time. In fact, it was missing two ingredients that are in the title of the blizzard. What we got was soft serve vanilla ice cream we cookie pieces in it. I don't know what the worker was thinking but it makes me feel like she thought we were just trying to get cheap ice cream so she skimped on our blizzards. It angers me because it could've been handled a completely different way. Yes there was a line. I get that. But we could've went to one of the waiting spots or we even would've been will to go inside. We are not the kind of people to try to lie to save a few bucks. The worker who did this isn't new either. Im pretty sure she is the daughter to the owner or manager or something. She seems like a great person but she needs to not expect the worst out of people and act professionally at work. I was so excited for that blizzard and instead I got the biggest disappoint of my life all because some employee jumped to...

My brother DoorDashed food for us, and when my burger came in, it have pickles mustard and ketchup on it (I ordered only cheese and lettuce). I didn’t know that it automatically came with those on it, because at the place I work, you have to add everything you want on it yourself. I called the restaurant to ask what we could do about it expecting it to be remade, because generally if you order something you expect to get what you want, and when I asked if there’s anything we can do about it, they just told me to order only cheese and lettuce next time. The lady was a bit agressive about it too. Clearly the customer service is terrible, because any other chain fast food restaurant have re-made my food for free when I tell them that they got my order wrong. So my family just paid $5 for food I physically can’t eat. (It’s not because I have allergies, but I am extremely picky, and ketchup and pickles...

Ended up going to this Dairy Queen that was pretty far out of our way for an ice cream cake for my dad's birthday. The one by my house had closed and the one by their house had a broken freezer so no cakes. We walked into the store and it was nice and clean, we were greeted upon entering. We found a cake we wanted and took it to the counter to pay. The employee asked if we wanted anything written on it. We got Happy Birthday (my dad's name) on it. I had no idea they could write on a cake! Every other DQ we've been to to get a cake has been less than helpful. We were so pleased with this cake, the writing, the whole experience. I will be buying the cakes from this store...