Caribou Coffee — Restaurant in Chaska

Not the first time we have gotten wrong drinks here. Maybe next time I'll remember to go to a different location. Watched them make the drinks after waiting for 15 minutes and them making multiple orders that had been ordered after mine, then tried the drinks, and they had both been made incorrectly. Was then told that they were made correctly by the manager who said she had made them, when I watched the other employee make the drinks. When I had asked for a refund and didn't want my drinks, the manager kept trying to get me to just order something else even when I continually told her I didn't want anything but a refund. Finally after going back and forth the manager finally gave me the refund and I left. This used to be a great caribou that I had visited frequently, but ever since the new management there has only...

Worst service on this beautiful Saturday with attitude by some members. Worst service ever. I ordered ahead and walked in and said, 'I want it tor here'. That went unheard. The barista making coffee just literally dropped the coffee on the stand with no pleasantness. Worst service ever when I mostly do all my morning coffee and breakfast from here. It all looks like a bunch of high-school kids with no leadership in place. I will think twice to make a trip here again and may just go to Starbucks a few blocks away. Teen kids...

I am extremely disappointed in the service I received on Christmas Eve. I waited about 20 minutes while the people came in after me got their coffees, and I finally had to ask about my own. She just asked what it was, and after she was done making the other people's coffees, she made mine. I'm disappointed, Caribou. No apologies for overlooking me either. After finally being able to leave with my coffee, it didn't even taste like there was esspresso in my Vanilla White Mocha. I...