The UPS Store — Local services in Chaska

I just had the most terrible experience for the first time using the UPS services. I made a printing order and asked them to cut the paper. When I came to pick it up an Asian looking employee was helping me. The sheets were not cut completely. I asked to complete the job and she rushed to do it. It came out obviously crooked. I asked to recut which made her upset. She still cut it saying "I'll do it but it is what it is". It still came out a bit crooked, but it was already taking me too much energy to ask her to recut them. So yes, it "was what is was". I was the only one customer in the store at that time and the moment I left she immediately got on her phone, so I'm thinking what was the whole show about when she had plenty of time to help me in a nice manner and make sure to cut out the order nicely? Oh, and then I politely asked for an envelope. She said "no, I don't have an envelope for you". So yeah, all of my papers have to fly all over the car. I used ups printing services for years, orders always came out in envelopes. I really don't know ether she was just in a bad mood, but honestly it's the first time in the history of using UPS services I've been treated like trash. Will be staying away from this store even if I have to travel to a...

Walked in at 6.54 pm, store closing time is 7 pm. UPS needs to put an auto lock at the door if they want everyone out of the store by 7 pm.

Two ladies helping customers were very rude to two other customers in store, one customer was elderly lady. I apologized for walking in last minute and felt so uncomfortable that I could not even scan all my return labels from my phone and decided to go to Kohls instead. Now I will be going to UPS again tomorrow as they messed up one of the returns. Looking at the receipt it shows an error message printed but offcourse I didn’t even look at the receipt at the store. That item was a USPS drop off item and they didn’t even flag it or told that the scan didn’t work. Please follow basic courtesy towards customers. I have never had this rude experience at other UPS locations. Assuming these two ladies are trainees that can use...

Great experience. The owner’s Dhaval & Sneha Raju were absolutely kind and able to help me with my complicated APPLE products return I purchased from Amazon. I was unable to print the labels due to products linked to my Apple account. I am not a tech savvy person but the owner’s took 3 hours of time to resolve this issue for me with Apple and Amazon. They were able to schedule an UPS pickup to return my 4 Apple products. I highly recommend this store for...