Dunkin' — Restaurant in Cherry Hill Township

This is easily the worst costumer service I have ever experienced. I ordered two drinks and waited 15-20 minutes for them to only make one drink … and it be wrong. When letting the staff know of the mistake , they were incredibly rude. Especially the tan brunette working at 5:10pm august 23rd 2021. They didn’t know what they were doing and called the manager every-time to find out how to make something. When I asked for a refund instead ( as it was taking an insane amount of time to fix the order) she called her manager to ask how and then proceeded to yell at both my mother while putting her manager on mute. She specifically said “ what’s good right now “ trying to fight. I will never put my hard earned money behind this Dunkin’ location ever again. They’re rude and are clearly untrained in both making coffee as well as basic costumer service skills. Some serious changes need...

Staff was beyond rude. Extremely young girl at the counter had such an attitude and didn't care whatsoever. They try to charge different prices than what is ADVERTISED and if you happen to mention this to them, they scream and yell at you things like "you want me to get my manager cuz I will!"and then of course, the manager isn't even working....so they have to "call" said manager on cell phone, only to not have anyone answer. Another excuse told to me during my visit was: "I was told that's how we do it charge extra for the pumpkin cream foam...oh well!" Eventhough all the signs AND Dunkin app say that the pumpkin cream cold brew INCLUDES pumpkin cream on the top...for $3. I've contacted customer service numerous times and nobody seems to care about that either. This location is actually better than the one across from the mall at the...

I do not understand the level of verbal abuse I experienced today from the man who prepares the food. I am an Apple employee in the mall and receive a discount everyday that I come. Today I was told by the man who normally prepares the orders that I am “not telling the truth”and not only are discounts never given but that “if you get discounts here I DONT CARE. I’m not doing it.” Absolutely appalled. I will never eat here or encourage anyone else to eat here again. If I wasn’t so shocked I would have shown my last few receipts proving that I ALWAYS receive discounts from the lovely ladies who normally work the kiosk but I was so disgusted at his response that I wanted nothing more...