Starbucks — Restaurant in Chesterfield Township

This Starbucks location is the absolute worst. They have always been a terrible location with the lack of access and parking, but now they decided to make their store drive thru only. The problem, they are still accepting mobile orders. I placed a mobile order heading back to work and in doing so, expected to be able to pick up my coffee in ten mins like the app said. Unfortunately, because they are now a drive thru only location, they have NO where for you to pick up your coffee without waiting in line. Mind you, that line in the drive thru, was extended out to 23 mile rd. That’s incredibly poor business and customer service to have a customer able to place a mobile order, in a hurry, and then have them wait 30 mins or more for a cold coffee that they should have been able to pick up right away. Otherwise what is the ping of a mobile order?!?!? This store needs to shut down and find a better location, and definitely needs to stop rudely accepting mobile orders. Luckily, I was able to get my money back from customer service,...

Horrible customer service. It was an older lady I’m not sure if she was a manager or not but she was rude for no reason from the moment I walked up. I went to order my normal and she had a really bad attitude when telling me they were out of it and then I went to order something else and with the same attitude told me they were out of something for that too which is no big deal besides her having to get nasty about it. Then after I finally was done with my order, I asked if they did the rewards and she said yes and then when I went to pay she said they can’t scan the QR code’s when after I ordered I saw her scan a QR for a girl after me. As someone who works in customer service, I get having a bad day but that doesn’t give you the right to take it out on customers who had nothing...

I am very sad to say this but I was very disappointed when I went to this Starbucks.I have been to this Starbucks multiple times and the service was great but not this last time. I went to this Starbucks today with my sister and ordered a refresh and the barista made my drink completely wrong. I am not the person to complain so I was just going to drink it but my sister asked the barista to make it again and she rolled her eyes and chucked my refresher into the sink and gave us direct attitude. I would have been fine with the old drink but if I am paying $5 for a drink I expect it to be...