Hannah’s Bretzel — Restaurant in Chicago

In my review, I am comparing this place to restaurants like Au Bon Pain and Corner Bakery. Honestly, I prefer both of those restaurants to this one. I ordered my food from the Ritual app over 45 mins vefore I got to the place. The meal was ready in about 30 mins, per Ritual. When I arrived,15 mins later than the ready time, I was told the soup I wanted was not available. No prob, places run out of food at times. The servicer listed other soups available, and I chose one. That soup was also gone (ok, you don't know your current stock). So, I pick a quinoa salad. 5 mins later, I received my very small sandwich and nice looking side salad. The mini Itslian Bresaola and avocado sandwich was very good. The salad was good. Unlike eating at the other 2 restaurants I listed above, I am still very hungry from this pricey lunch. I am thankful I paid 9 dollars for this, instead of the 13 dollars this mini meal actually costs. Now I gotta go get some peanuts...

I have tried now three times to give this place a chance now that spots are open downtown again. Each time, the service is totally uncommunicative, does not ask if I want anything else or additions, my breakfast sandwich usually missing ingredients or not heated up - they put my eggs on a cold bread roll with cold bacon. Don’t include napkins, don’t have cream out, etc. Coffee is in a warmer and not freshly brewed.

I am really disappointed because the quality used to be really good here and it’s completely gone downhill and I won’t be coming back again. This applies to all of...

The sandwich was okay, the sirloin was very tender. The other condiments on the sandwich tasted ok as well. The pretzel bread was kind of stale and the slice was off, leaving a hole in the bottom of the pretzel bread. The worst part is that they don't accept cash. I should have walked out after finding that out, but I found out when they expected me to pay. I didn't see a single sign that said no cash was accepted. So, 2 stars for a sub-par sandwich and not...