Sugar Bliss — Restaurant in Chicago

I have been going to this location since 2009. At the time there wasn’t much competition except Toni around the corner which is mow close and Sarah Candies and deserts shop in Macy’s - also now closed. The service was always good and at one point in 2009 or 2010 I had the opportunity to meet the owner of this franchise. She was very pleasant and spoke to me in great detail about her product. So anytime I got the chance to shop in the Downtown area, this was my good to because the service was good, the employees were always very friendly and the cupcakes are fresh and tasted pretty good. My favorite was alway the black and white, peanut butter icing with devils food cake, yellow cake with white icing and dark chocolate icing with devil food cake. The cake portion was always fresh and moist - the icing can be a little sweet but not as much as other cupcakes franchises. My problem is the way they are boxed because I ride public transportation and live at a distance. The boxes are not sturdy enough and the cupcakes tend to shift which leaves the icing everywhere around the box. This why I gave this place a three star because I visited the location today and the cashier seemed cold and distanced; particularly after mentioning the box issue. The last thing I want to DO is spend $17.66 and get home only to see my Cupcakes have fallen apart. So her response was almost like she could careless about my concerns and my prior problems with the box/crumbling falling cupcakes situation. Three stars for past visits but minus the two because the cashier just repeated BAD behaviors by other pasts associates that have been reported earlier by other commenters on this board. APPRECIATE YOUR FORWARD BUT MY CUPCAKES WERE NEVER SWUNG HARD OR TILTED ON PURPOSES SO I WILL NOT BE GOING BACK TO YOUR ESTABLISHMENT AND THANK YOU!! DON’T CARE IF ITS INDEPENDENTLY OWNED OR FRANCHISED THAT WASN’T THE ISSUE AND CUSTOMER SHOULD NEVER BE SUBJECTED TO BULLYING FORWARDS!! 👋 Just took a picture and hopefully it will be posted of the SLOP that was MY $17.67 CUPCAKES! Thanks for your REBUTTAL but NEXT...

I won't rant like a 4-year-old, but let me just say-- the manager at this bakery is one of the rudest people on that entire block-- and I have encountered many individuals between Randolph and Washington :) I had a simple question about delivery, so one of the front cashier girls (also not very friendly) went back to get her dragon of a manager to come and chew me out in the front of the store. Here was my situation, to give you clarity:

I wanted to do a surprise delivery for a business just the next building over. Spitting distance, if you will. I placed my order and the cashier told me, "Oh. Well there is a $17 delivery charge." I was calm as a cucumber, saying "Oh well-- then, if that fee can't be taken off, then I won't confirm the order. That's just too much money for a delivery that is literally right next door". Both girls in the front seemed to agree with me, so to make sure, one of the girls went to get the manager and ask. The manager came out, NO SMILE, and said "There is a $17 delivery fee. That is how much it is. I don't send my girls on deliveries. So, no. We won't hand-deliver for you." And went straight back into the back. Not my idea of awesome customer service... Haha.

So... BOTTOM LINE: Their stuff isn't cheap, the manager is rude, and there are countless other places to go within a 2-block radius if you have a sweet tooth. But if you don't mind the types of issues that I listed above, by all means-- have at it!

(I have had their cupcakes before. I wouldn't say they are THAT great-- but they're not stale, like some other reviews...

WOULD NOT RECOMMEND.

i received these cupcakes for valentine’s day yesterday and while they looked adorable, they tasted horrible. every cake i had (i sampled all of them) was overcooked, dry, and even tasted a little stale as if they’d been sitting out for a while before being sold. immediately upon picking the cupcake up, you could feel that it was too dense and see that it was the wrong texture — stiff and crusted at the top from being in the oven too long. none of the cupcakes achieved the most basic moist, fluffy texture that i would expect from a place that specializes in cupcakes...the frosting was nothing to rave about either. most were fine, but the cream cheese on the red velvet was was just off and i couldn’t take more than my initial bite. i’m not sure if the staff was just overwhelmed by valentine’s orders or if this is the norm, but i was truly disappointed by the quality of the cupcakes. either way, this experience was bad enough that i likely won’t go back...