Logan's Roadhouse — Restaurant in Chico

We arrived a little after 3 PM and they were not very busy. We waited a good 15 minutes before we were even asked what we would like to drink. I had just made the comment to my husband that I had never waited this long to get a drink in any restaurant that I've ever been to. I'm not sure if the girl working the bar overheard me or what, but I hear her make the comment I'll never get my bar cleaned. We gave our drink orders, I asked for iced tea with sweet and low, but she never brought the sweet and low. I finally said could I please have the sweet and low so that I could at least drink my tea? At this she rolled her eyes. We were informed that it would be another minute before she could bring any of the bread to us. When she took our orders I asked for the French dip. I was informed that was the only thing on the menu that she did not have. So I said go ahead and bring our drinks and I'll look to see if there's something else I'd like to have. So we finally get our bread to enjoy before our meal, and it was very good. Our dinner's finally arrived but my husband's shrimp that was on top of a piece of salmon, were cold. But we didn't say anything about it. While we are eating our meals, another gal starts her shift. She is behind the bar's talking with the girl that we were dealing with. I overhear our girl tell her I am not dealing with rude people today. I just don't get why every time we have tried Logan's restaurant we always get the worst service or the worst food. Needless to say that is our last time ever going to the...

Went here for dinner with my wife they sat us in the bar which I wanted more of a restaurant feel, well anyways where they sat us was 85 inside no air blowing no fans nothing i said it was a little hot the First Lady just asked me to move which I was sat down had water at the table I didn’t want to move our actual waitress shows up and asked if everything was okay her name was Mac as soon as I said well not that great a little stuffy in here she was concerned she knew it was hot and took our order for drinks along with bringing rolls to the table she immediately said I’ll go ask the manager what I can do, this amazing grace ended up getting the A/c on and a swamp cooler as well pointed in my direction I was overheated and a lil irritated at the beginning of my meal by the time the two porterhouses we ordered showed up I was comfy she went above and beyond for us while the others just wanted us to move out of their section i would go back just because of her she made our date night much better!

Btw the other customers were a lil upset at the heat as well listening to them bicker before the a/c was on was a bitter subject I also watched as kids left the restaurant a few times to cool off its 79/80 degrees outside and to have to go outside to cool off is insane to me what kind of place doesn’t cool it down for their customers before someone has to complain. Mac you the MVP there you showed compassion and kindness as the others show no remorse and...

Went in to this restaurant with a large group for a birthday celebration on Sunday and were promptly greeted by the host who took us to our table and made small talk with my kids along the way. Our server, Kelli, greeted us very quickly and was attentive to our needs. To start, I had a tropical tea, and my wife and kids had soft drinks. The other families who joined us were impressed by the beer selection and the kids especially loved the Shirley temples and variety of appetizers. The arcade kept the kids pretty busy while I were able to visit each other. The bread came out nice and warm along with our mozzarella sticks and onion petals. Food didn’t take too long and Kelli was very attentive to detail and made sure that all of our picky requests were taken care of. It was pretty busy for a Sunday, but there wasn’t a time where we felt we had to wait or track anyone down. The managers, Cliff and Josh also ran food and brought extra ranch and drink refills when needed. We split the bill three ways, which was no problem. I’m glad that I asked, otherwise I would have assumed that gratuity was included for such a large party. It’s important to know if you eat here THEY DON’T INCLUDE GRATUITY for parties. As a former server, I always tip well over 20% when the service is good, but I’m sure a lot of people just sign the ticket assuming that it is on there so if you do eat here—don’t assume that gratuity is included and make sure you tip...