Tropical Smoothie Cafe — Restaurant in Cincinnati

I started to place an order for 10 people online at 10am for an 1130 pick up. At checkout I was told my item was out of stock. (Understandable I know this happens) I go to check out again and another item out of stock and then again a third time after switching it. I decided to call and check availability. The girl answered "hello" then dead silence. I asked is this "tropical smoothie Cafe?" I get "yea" , I ask are you totally out of salads I get "yea" then disconnected. Horrible customer service. When the food was picked up they were rude to him as well. We tried this place for a second time due to the rep saying it was a great place. It's not, service is horrible and the food order was wrong for 4 out of ten orders and drinks a smoothie was missing. I advised the rep to never use this place again and all my local offices as well. For a new location you should get it together and replace a...

(I'm confused how this review got on my account.[I did not post this])

Lemme just say this—I've been seeing some clowns droppin’ 1-star reviews lately, and it’s straight-up ridiculous. They ain't even got legit reasons; they just wanna complain and get attention. Two names I gotta call out: Gregory Thompson and Kiyah Chames. All these two ever do is leave 1-star reviews, and for what? Just ‘cause you havin’ a bad day don’t mean you gotta take it out on the staff. Like, come on, it ain't that deep.

I’ve been going here for a while, and let me tell you, anytime there’s been a mistake, they fix it real quick. No need to be rude about it. And if they tell you something ain’t gonna taste right, and you still order it, don’t go cryin’ when it ain't what you expected. That’s on you. Stop leavin' trash reviews when the problem ain’t even the restaurant—it’s...

I placed a delivery order from this store and I received the wrong order. I understand mistakes happen, especially when using a 3rd party service (doordash) for delivery. I called the store to resolve this issue, and I asked that I be refunded or that the correct order be delivered to me. I was told by the ‘manager’ on the phone that I would receive a call back in a few minutes, but I never received a call. I attempted to call back 4 times over the next 10 minutes, and no answer, with no ability to leave a voicemail. I went to the store, since I couldn’t get a hold of anyone, and I was told there was no manager in the store at that time, despite having talked to a ‘manager’ on the phone 20 minutes earlier. I have not received a refund and was not given the correct food. Highly recommend avoiding this place as their customer...