Trotta's Pizza Drive Thru — Restaurant in Cincinnati

I have been going to Trottas for over 35 years. When Dave sold the business a year or 2 ago there was an immediate decline in the quality. The dough was the most obvious change for the worse but there was just enough of the good taste left to keep me coming back. NO MORE! I typically order what's known as a pre-bake or half baked pizza, and finish it in my oven at home. When I arrived to pick up the pizza I discovered it that was almost fully baked and also cut which would make it impossible to finish on my oven rack at home without a pan which I do not have. I explained this to them and requested that they remake the pizza.The staff member proceeded to ARGUE with me and said I needed to tell them in advance not to cut pizza, AND that I could bake an already cut pizza on an oven rack with no problem. He also REFUSED to remake the pie. Incidentally this was not the first time they have screwed this order up. Back in the day when Dave Trotta ran the establishment this mistake was made on occasion and he would apologize and give me another pizza with his apologies. Not only have these people ruined a fine West Side pizza tradition, their customer service...

First time being here since the new owners and had a horrible drive thru experience. My husband and I and 3 kids in the car waited 50 minutes for take out… We ordered the family special which comes with large 2 topping pizza garlic bread & large salad for $26 on their advertised billboard and then also regular wings & 12 pack of pop. At first he tried to tell me it came with A small salad until I showed him the website on my phone. While we were waiting, we noticed he charged us an extra $7 for a large salad which should have been included in the family deal… also the pop expired 15 days ago (and was $10). When we told him the price was higher than what they advertised, he continues to say “That’s an old sign” And almost told us we were wrong about the price. He refused to give my husband a refund and asked if he wanted to add 2 slices to the order… Why would we want more pizza when it doesn’t even taste good anymore? Nothing like the Old Trottas pizza. Barely any sauce and the crust on the pizza and garlic sticks were hard as a rock. They are charging people whatever price they want and ripping them off. Learn how to run a business! We will...

I’ve been coming this place for years. The last three times I came here. The pizza was not Trotta’s pizza that I’ve been getting since I was a kid. Yesterday was the worst. I got three pieces of pizza through the drive-through. It was hard as a rock. You could tell it been setting forever. You guys have ruined this place. I will never come back there to get pizza or anything for that drive-tru . Everybody loves this pizza that’s from around here. You’ve changed everything to be cheap. It shows. I remember coming through the drive-through for lunch. There would be a line of cars. I’m sure you’ve noticed You’re not getting the business you got before. Maybe you need to change something. The customers you’ve lost you’re probably never gonna...