Popeyes Louisiana Kitchen — Restaurant in Citrus Heights

I'm a regular customer at this establishment and today had to be the worst experience so I had to share. I'll most likely be calling corporate as well because this was absolutely unacceptable. Upon walking in...most of the time I get a warm greeting. Today the girl was too busy to even welcome me into the store... immediate I knew this was going to be interesting. About 2 mins later she says I'll be right with you... still I waited almost 5 minutes to be served. Because I'm a regular...I order the same thing I don't deviate. The girl asks me if I want a drink for my combo?! That's when I asked...?! Are you new?! Because all combos come with a drink. After my order was placed...I noticed her getting lots of orders done...but not mine. Finally she asked if I want a classic or spicy breast when I ordered spicy and it's on her screen...she then tells me 5 mins. She pours a reg lemonade I ordered a frozen. Finally one of the regular girls that works there seen that I was there...and began to fix the problems the " manager" didn't fix with her poor time management skills. 30 mins later...I leave with a huge bag of food...most I probably won't eat. It's a nice gesture...but food doesn't make up for horrible customer service. That girl should be fired. As you walk in the counter was dirty and had greasy finger prints...most of the tables were dirty...the food areas that are seen were also not wiped off or cleaned in a timely manner...due to the amount of crumbs that were seen. This is the best Popeyes in Citrus Heights... because it just opened, not that long ago. The customer service has to tighten up BIG TIME. Get it together 💪🏾 y'all

Shout out to the girl who made it right for me there not...

Edit after just 3 orders I've never been back. You guys actually stink and I'm ashamed to even have you near me, knowing it could be great (like in D.C.), but your management is trash and there is zero quality control. How does one ruin 2 out of 3 orders after launching only 3 weeks earlier? COVID? Knock it off. What a joke and here's the OV Genie... He predicts you shut down completely by 2024. We'll revisit that in 2024. Take a hint from BK, your neighbor, and at least package your horribly unhealthy food right and fresh. Get it together and clean your lot for Pete's sake. And your sorry fries are soggy. Original review: SO happy for us Orangevale/Fair Oaks people to FINALLY get a Popeye's! Drove thru today and it was just like every other Popeye's: spot on customer service, fast and fresh orders but most critically the food. It is the same mind-blowing deliciousness I had a month ago back in Virginia 3000 miles away. 1st visit so we'll see. Well done Popeye's we are stoked to have you! Now don't screw it up like KFC did (they owned your building before you). 👍 well done, solid 5+ stars on its way to being a local...

Who even cares anymore? You pay double what the food tastes like its worth. You get your order wrong, you stare in dismay because you tried your hardest to HELP them get it right. You reiterated, or placed an order online, or called it in ahead. No matter what they WILL get your order wrong. I've worked in fast food, the entire order with special instructions is displayed on a monitor, it is a simple checklist of preparing the items and placing them in the bag and doing a final check to ensure the order is right. However this popeyes simply CANT. Never once have I ever been to this popeyes and gotten my order both warm and correct. It is always one or the other, or most of the time, neither. This is the worst. I can't stand it anymore. I was the only customer inside the building and there was a single one in the drive thru. 2 orders is too many for this establishment to manage. So, if you are ordering anything more than a water without ice be prepared for your order to be wrong. Also, they probably will put ice in your...