The Maker Cafe — Restaurant in City of Hudson

I've come to The Maker since it opened, eating dinner in the restaurant and stopping in the cafe several times. I was even a member of the gym for almost 2 years. I can count on one hand how many times I have been greeted walking into any of the spaces. Cafe staff always take heavy sighs before taking my order (i've never ordered anything more complex than coffee to go or a salad to stay, and this has happened literally every single time I've come in since 2020). Just today, two workers walked away so they wouldn't have to take my order. When I was a gym member, I was asked several times if I had signed in in the middle of my workout (which the lazy racism there isn't even the worst part, it's just really strange that a place where you self sign-in would suddenly ever be alarmed I was there). I was accused of tracking snow into the gym even though I always change my shoes to use an indoor pair, I'd see members leave cups of water all over the gym and they'd be in the same place 24 hours later, and when I went to cancel my membership, I was still charged. So those are my old complaints there. But today, I was just reminded that regardless of whether I spend money and time at your facilities or just pop in for a coffee or a work meeting, I've had so many demoralizing experiences here that I need to stop coming. I popped my head into a part of the hotel and didn't realize it was a private event and was trying to walk out once I realized that, and a woman came rushing toward me literally shooing me away telling me to leave. Again, I don't want to blame racism but no one addressed anyone else in the room who wasn't leaving, so please consider how that comes across. I don't know whether it's low staff morale, if the staff really is that busy, or what I am doing wrong so consistently, but I needed to let you know that I will never recommend the maker for anything anymore when there are so many luxury experiences in...

This review includes the restaurant as well as the cafe, hence the three stars. Went to the conservatory (pictured) for weekend tea, the restaurant for dinner and the cafe for lunch. No denying this place is absolutely breathtaking. The conservatory is stunning and definitely worth visiting, but beware that the price of the weekend tea experience is not worth the food you get (a collection of sandwiches, small pastries, etc.). The food is underwhelming, as is the black coffee. However, the honeybush chai tea is my new favorite (from Divinitea). Dinner was very disappointing, though the atmosphere was very pleasant and intimate (dim lights, velvet curtains, relaxing music). Service was incredibly slow, or at times non-existent, and the food was plain and below average - and SO overpriced! For those prices I get Michelin-star dinners in NYC. Ordered the duck (it was just fine) and the mushroom soup with potato gratin. It looked fancy but it tasted subpar. Sad the duck only came with basic fries I could get anywhere. Mushroom soup had an odd texture and tasted watered down. Gratin was flavorless and dry. Anyway, the cafe during daytime was very pleasant and a great respite from the outside cold. The prices were extremely reasonable and the food tasted BETTER than that of the restaurant. Got the chicken sandwich, the egg-ham-cheese brioche and their carrot soup. Once again, great tea selection. NOTE they charge extra to receive tea in a pot, which I was not made aware of. My biggest takeaways: skip the dinner/restaurant; do the weekend tea if you'd like to experience the stunning conservatory, but don't come w/ high expectations for the food; do the cafe if you'd like to experience some of the Maker without breaking the bank and to eat...

Full disclosure, this is the third time I can remember having ever posted a review online. Despite being a stunning space I have decided to stop coming here. The service is constantly terrible. I used to come every two weeks but no more. The staff are absolutely hopeless, often rude, and seem to change every few months and look miserable. 50% of the time I am sat at a table and forgotten about. Staff constantly avoid eye contact with customers trying to flag them down for service. I just witnessed a family of 4 wait 15 Minutes for their check. During a prior visit we were sat in the (gorgeous) courtyard but waited 30 minutes to be served and then they brought the wrong order. No apology just a look of exasperation from the server involved. There is no one in charge. On another occasion I dropped by to pick up a coffee to takeout and witnessed the girl at the espresso machine in near tears after a colleague spoke to her in an aggressive manner. I have tried complaining here twice and was basically given an eye roll and a shrug and told there are no management to complain to. Why is everyone who works here so miserable and rude, and why is there so much...