Dunkin' — Restaurant in City of Oswego

I was over charged for food and the lady named Theresa I talked to on the phone told me to come back in and she would either give me a refund or give me the bagels that she over charged me for back. I went in 6/8 which is today around 1 pm to get the refund and the staff (Theresa and another woman working) and they were very rude and claimed that I did not talk to her on the phone but yet she had me in her book. I talked to her on the phone and she told me to come in and she would fix the problem. I will be contacting the corporate for Dunkin’. I was treated with a lot of disrespect and even when my step mom came in to see why they were being disrespectful to me they continued to be very rude and disrespectful to her. The lady snatched the receipt from my step mom and my step mom snatched it back. They then again told me I was a liar and that they did not say they were giving me a refund. I wouldn’t even give this Dunkin’ a star if I didn’t have to!! I very much prefer the Dunkin located near Wal-Mart in Fulton or any Dunkin in fulton for a matter of fact! The only reason I went to this nasty one is because I was getting my glasses from visionworks. Their coffee tastes burn as all hell and it’s gross. I would NOT recommend this Dunkin AT ALL. Very rude and...

After going to Dunkin and being told that they had no decaf iced coffee left I asked for extra ice and a larger cup to ice down the hot decaf coffee But apparently that was too much to ask I thought iced coffee was brutal hot and chilled but I’m no barista. I asked for four different types of donuts for my kids and she kept saying we don’t have any of that we don’t have any of that and I asked for her to read off the list of what they had since it seems like that would be the shorter route She told me they had a certain type and when I asked for two of them she said we don’t have any that happened twice. All the sudden another voice came on the intercom and asked me to turn my head twice which is ridiculous to me it seems like a form of attempted intimidation there’s no reason for her to see my face. She then proceeded to tell me what’s the confusion she just read off the list to you. It was rude uncalled for and despicable customer service after being told pretty much everything I had asked for was not available a little bit of patience would’ve been nice for someone who’s buying and paying for services they were rude that’s all...

Attention Emily please read this! Honestly I’m done going to this Dunkin, when I’m home it is my go to Dunkin. But the past year or two anytime I order, something is always messed up. I never leave reviews but today was my last time at this specific Dunkin (right next to ruby Tuesdays). I’ve honestly just had a bad day and then open my avocado toast to pretty much no avocado. most of the avocado was outside on top of the box and the worker tried hiding it with napkins and my receipt on top of it… so just bacon and bread and the bread was not toasted. Like come on. I ordered 15-20 before i arrived hoping everything was done and when i pulled up to the window i was told they were still working on my toast, no biggie I’ll wait as long as i have to for my order and for it to be right, and it was not correctly made. I’ve worked in the service industry so I understand if there was a rush or whatever. BUT I’m the person that just thinks if you’re working a job, you work hard, and do your job correctly. Im not looking for anything free or reimbursed I just wanted to shine light on the sub par work of employees at this...