Dairy Queen Grill & Chill — Restaurant in Clarksville

What can you say when you are coloring gold stars for the atmosphere of a messed up customer experience? "I felt really warm inside with a fuzzy fuzzy ambiance moment?" It may have simply been the fact that it was a Monday afternoon and hot outside, which is why my wife wanted to eat at this Clarksville DQ. I felt good about chancing a blizzard and she risked 2 cheeseburgers. Simple, no frills and definitely no thrills cuz the burger meat we got still had that cold spot in the center and the cheese still had the "square shape." Maybe the staff didn't feel like taking their eyes off the cell with latest post on Fbook for adding a purple haze to the tattoo of choice or maybe they just didn't feel like doing their job and cooking the meat long enough to melt the cheese. Either way the buns and burgers were ice cold and it get's better since we checked the food before driving off, Oh boy,, the fun began from there. The indifference to the problem was definitely aimed at us,, I mean really,, How rude of us for expecting something edible for $5 and then asking to speak with mgmnt?? The best part, creme de la creme, was tattoo man tossing us the nuked burgers in the same bag back at us and then shutting the window lightning fast before I could say, "Refund?" Eating at Clarksville DQ odds?? I would say 50 percent "maybe" or 50 percent "Yeah right" for edible food that wasn't doctored up with real special sauce, "sarcasm implied." Well,,Won't be going back,, let me try that again,, We won't be going back,,,,for anything but I scream unless tattoo man is lurking in the shadows,,, then it's Never going back even for eye scream. That dude was scary,, and he's cooking the meat? Stay away,, it's good for your health,, no telling what you're really gonna eat from the C-ville...

I love the new. Sausage and hash brown breakfast bowl. It is GRRRRRREAT.... My husband religiously enjoyed DQ Biscuits and gravy while watching the CBS Sunday Morning News. I on the other hand, never cared for their breakfast and he would have to make 2 different stops. That tradition changed about 8 mths ago when my husband was sick of watered down runny sausage gravy (with no sausage to be found) and biscuits. Until the sausage breakfast bowl were added to the menu. We both decided to give them a try and they are not just for Sunday's anymore! Although my husband is not as obsessed with them as I, (he misses his biscuits and gravy) DQ did convert me. Stop in and say hi to that Awesome, Hard working, manager Lisa. If the owners of this location read their customer reviews, let it be known. We have been customers for years, my parents included and have had to many negative experiences to count. Everything from incorrect order, ridiculous wait times, rude, & obnoxious management and staff, to not able to order a milk shake cause your store was out of milk!!!! Idk how that happens, but my hand to God it did. Lisa is a rare jewel in today's work force. She is friendly, attentive, compassionate, considerate, knowledgeable, respectful and clearly hard working. This location doesn't have the best history of employees or management. You should do everything possible to hold on to Lisa and to take care of her, give her the pay she works hard for and deserves and the appreciation, loyalty, respect, an employee like her should receive from their employer. Give her the authority and sufficient number of people to staff your restaurant and I'd be willing to bet your business would only get better I you wouldn't have all these...

Update: Yes, I went back. The food was excellent on this Saturday morning. Yes, Charles the manager was there and we spoke to him. No, we did not want anything free. We love DQ and just wanted the problem fixed!! We will continue to go to the Clarksville DQ!!! Original post: We stop there 4 days a week for breakfast. At least once a week our order is wrong for the past 3 months. It is my breakfast bowl they can't get correct. I order the same thing everytime. Gravy breakfast bowl. The one that is supposed to have the hashbrowns, scrambled eggs, sausage, gravy, cheese and grilled onions. Have never seen a grilled onion but when you leave the hashbrowns out repeatedly or don't put the cheese on and sometimes leave the sausage out...well its gets old. I really like this breakfast bowl and this location is the most convenient. When the manager is there all seems to go well. They have a whole new crew again but si.eone needs to train them how to fix this gravy breakfast bowl. Don't really care is no grilled onions but don't show it if you are not including it. The old crew that was there never missed a beat on our orders. And normally we are the only car in line. Maybe everyone got tired of the messed up orders. Again I love this dish! And I know people need to be trained. So etimes they stick bis uits on top. No. I did not order the biscuit bowl!!!! Yesterday I tried to give the order back and the guy would not take it. Biscuit on top and nohashbrowns. Told me the biscuit was fine he made it himself and it was just a little extra he added BUT there was no hashbrowns in bottom or anywhere! Was at work could not go back and now I may ne er go back. Too...