Boaz Fresh Lebanese Ohio City

HORRIBLE customer service today. Tonight's adventure: this employee (I don't know her name but I'll find it out tomorrow)was EXTREMELY rude and obnoxious tonight. I ordered a falafel bowl with brown rice, lentils, quinoa, and sides of bhaba ghanoush, pita chips and garlic tahini. I opened my bag to inspect before leaving & realized the bowl was wrong. All of the sides I ordered were all thrown into the bowl all together, and the falafel was missing. I patiently waited to tell the preparer what was wrong with my dish. She interrupted immediately without listening & insisted "you may not always get your sides the way you want them". Seeing as how the cashier took my order & I made my preferences abundantly clear in the beginning, this was an unacceptable answer. Her answer was stemmed from being busy & not wanting to accommodate my request. Which I understand! I'm human! When I'm busy at my job, I don't want to comply with meeting peoples' demands either. But that's my JOB and in customer service, that's what you're supposed to do. Nonetheless, I kept a pleasant demeanor & let her know I'd wait for her to fix my order. She got flustered because she had SO many other orders to fill & clearly didn't have any interest in tending to my excessive needs this evening. So she finally gave me my things, everything looked good, sides were separated & falafel was present. Yay. The only other problem was I realized my garlic tahini wasn't in my bag, they had put the wrong sauce in there. No big deal. I asked her to please give me the sauce I'm looking for. That tipped her scale. She insists the sauce im looking for isn't in their establishment. So I walked over to their food behind the glass & I clearly see the sauce im referring to sitting right there, nice & ready and could be handed to me like I asked. Shouldn't be a big deal, right? Wrong. I asked her to give me the sauce thats clearly in my eyesight. She says they don't have it & if i want it I'd have to pay her $0.50. Then, she proceeded to get REAL BELIGERENT and KEPT REPEATING over and over and OVER, "that'll be $0.50. That'll be $0.50. That'll be $0.50." First of all, you're canceling yourself out because you said you don't have it, but you're demanding $0.50 for it. So I told her ok, i'll pay you $0.50 and you can refund me $0.50 because I'm giving you back the WRONG one you KEEP giving me. Why are you finding the need to scream and act like a chimpanzee over this sauce thats CLEARLY available?! So she walked over to the line of food, very angrily asks me what the 'F' I want over here, I show it to her. She blatantly skips over the desired garlic sauce, starts banging in the food trays telling me this isn't garlic sauce! These are onions! You're not saying the right thing! Like ok lady, relax! I may not know the name of these Mediterranean delicacies but I'm showing you A PICTURE of what it is I'm talking about and she REFUSED to comply when it was RIGHT IN FRONT OF HER! So then she demands I give her the entire bowl back & she'll refund my money. Nope, unacceptable. I said I want my food, I just want the damn sauce! So she throws it at me, and I proceed to throw her incorrect sauce right back at her. So then I ask her for a bag to carry my treats in that I've gotten high blood pressure for at this point, and she refuses, tells her coworkers to absolutely NOT give me a bag because she's already given me one. Which she was right. I had one & I'm glad she didn't give me another one because mine had pita bread in it & I really wanted it :-) She was HORRIFIC and her attitude and belligerent behavior was completely uncalled for. She may have been the manager because others were taking directives from her, but if i can't get some resolution & acknowledgement of what took place tonight, I'll take it as high as I need to because tonight's circus act was something I refuse to accept from an establishment I've so often patronized. Without customers, you don't have a job. Be more grateful that customers are coming to your place of business.