Merwin's Wharf — Restaurant in Cleveland

I love the metroparks and everything they do. I had much higher hopes for the igloo experience and it sadly let us down. For starters, the igloo we had reserved was NOT pre-heated at all. There were no instructions and we figured out how to turn our heater up to high setting on our own (sadly it didn’t raise the temp much). We were pretty cold past tolerable levels the entire time inside the igloo.

Our server was nice, seemed just a little confused in general but very sweet.

The menu is VERY limited, 1 single page. Most options are basic sandwiches with cheap bread and a few chips as the only other side.

The prices, especially for the very small portion sizes delivered, were much much higher than anticipated. The food quality & taste was at cafeteria level at best. $15 for 3 perogies?! It was good, not amazing or super special however and that was still better than the short rib melt I got or even the Mediterranean bowl my date ordered.

Lastly, It’d be great if the metroparks could update their information online. Online, it says that reservations cost $25 and that 20% gratuity is INCLUDED. not additional. When we got the bill, it turned out that that was NOT the case. Its ADDITIONAL. That would have been fine if they had just been upfront about it & said PLUS gratuity. So either the website is wrong, or I was charged an extra $14 from my understanding of what I read posted on their site (pictured below).

Either way, unfortunately what was thought to be a warm magical dinner evening was just us trying to make the best of it and learn we probably won’t ever be back after such a disappointing and confusing experience. I still support the parks, but merwins warf was quite the fish flop in...

Been here once before and had a nice time, but would absolutely never come back under any circumstances. Wanted to celebrate a graduation here and called to see if they take reservations and/or get an idea of what their wait times usually run on a Saturday early afternoon for the date. The hostess was super kind and offered to transfer me over to the manager to see if anything could be done since it was a special occasion. The manager, who introduced himself as Dave, was EXTREMELY rude, disrespectful, and short with me when I was nothing but polite to him and the hostess I had spoken to prior. I was completely taken aback at how rude and impolite this manager was to me when all I wanted to do was get an idea of wait times to and how to best prepare them for a large party of 10 I was hoping to bring in on what I can understand to be a very busy Saturday. I had initially inquired about a reservation, which I learned they do not do, and I completely understood as policy is policy (I work in the restaurant industry myself so I understand). He was so rude, unhelpful, did not provide any information and went so far as to hang up on me. Would never EVER give this place any of my business again and strongly recommend against it for anyone else considering coming here. If management is that rude completely unprovoked to customers offering to bring in a significantly large party for a celebration (reservation or not), that is not an establishment I want to support. Would give zero...

I've heard great things about this restaurant before and decided to try it out for myself. Atmosphere and overall vibe of the place was cool, right next to the water with many lights around. Being seated, I had high expectations, but that quickly changed throughout the course of the evening. The server was mediocre at best, couldn't get water or even silverware, or menus to start. (had to find silverware ourselves after asking several times) I was there with a group of about 8 people and 90% of the meals were messed up; some were made incorrectly, some came 15 after everyone else, half of them were missing the sides- it was always something.

Very frustrating, pretty much everything that could be messed up was. We were expecting at least some sort of discount on the bill but manager Terry was just not willing to cooperate. To be frank, Terry was probably the worst manager I've ever encountered. Somebody needs to fire this dude-Terry you're the worst. The whole night was a disaster and he was not willing to give us any discount or reduction on the bill. My meal was incorrect twice and I still had to pay full price.

To conclude, the two stars are for the atmosphere and because the food tasted good (if it was made correctly, not cold, and served on time) However the service was very disappointing. The waitress definitely needed some more practice , and honestly manager Terry is the worst guy I've ever dealt with and did not do one single thing to help. Someone...