Spent 35 dollars on a simple order. Get home and no onion rings where included with the order as I requested. 3 orders of fries where in the bag when I only ordered 1 fry and 1 onion ring. Bacon burger had no bacon. I was informed by the person working the front counter that they would correct the bacon burger and told me the other 2 cheese burgers where made fresh and they would not be remade. I explained to the front counter after driving from here to my house then back here I would not accept cold food after making a unnecessary trip . Lack of customer service skills will yield no further business from me and my family. I have worked for a dairy queen before as a manager and am currently a manager for another local business and would never treat my customers with such disregard To make matters worse the person sitting next to me waiting had a incorrect order as well. Guess I'll stick with Texas Burger 🍔 even asking for what I ordered we still get 2 extra orders of fries. Way to cost the owner unnecessary food cost twice.
Update: get bacon burger corrected ordered it with no tomatoes mayo and mustard both.. no mustard but has a tomato and bacon. Second burger no mustard and the 3rd was a hunger buster with cheese ketchup no tomato and get 2 burgers plain and dry. And after all the reviews responses saying give us a second chance. I already did and there won't be a 3rd I will be contacting y'all's home...
Read moreWorst service and most impolite staff. Went through the drive-thru and nobody was in front or behind my vehicle. 10 minutes before receiving my order. There were two cars in the parking lot. My fault for not checking my order before going home. Order was incorrect, so I returned to the store and requested the correct burger. The guy I dealt with was mildly polite. 25 minutes later my correct order showed up at my table. I learned my lesson and checked the order before leaving. It was the most poorly put together burger I have ever received. Knowing that the third time would not be the charm, I took my order and went home. Fries are now cold, they gave me two packets of ketchup, drink is more water than Dr. Pepper and there was so much ranch on the burger I couldn't even finish it. Thank you for helping me decide where not to eat in Aggieland. I will not be returning and will never recommend anyone else visit this...
Read moreWould leave zero stars if that was an option. Showed up at 11:25ish waited 30 minutes only like 5 cars ahead of us only to pull-up to the speaker (not sure if they even ordered or just left because it was taking so long) and sit there for 5 minutes and no one took our order pulled up to the window and was ignored. They where still open just seemed to have decided they didn't want to take orders, I'm usually against leaving bad reviews but they completely wasted my time and didn't even have the decency to come on the speaker and say they weren't excepting orders. I go to Dairy Queen a lot it's my favorite fast food place but honestly I don't know if I'll go back anymore after that after reading some other reviews apparently this is nothing new with...
Read more