Sam's Donut Shop — Restaurant in Collierville

What is it with the Collierville donut shops? Ugh. They only had one Bavarian eclairs in the showcase but the cashier said they had more in back. When I got to the car and opened the box I saw one of the eclairs had what looked like a half-dollar sized bite out of the top. There was no frosting on that portion and it had an hole there in the donut just like a bite mark looks like. I showed the cashier and she said oh oh, and brought it to the back, where they just covered that part with more chocolate frosting. She asked me if it looked ok now. [insert crickets chirping] I asked her if somebody bit it. She didn’t answer and asked me if it looked ok. I asked again if someone had bit into the donut. And without answering my question she asked me again if it looked ok. Ugh. So I just left, unhappy, and tossed the donut when I got home. Won’t be back there again. We have been there before but never had service like that. Yuck. What’s happened. How they could knowingly place a donut like that in the box (it wasn’t covered by another donut so it was in plain site), and then not properly remedy the issue by giving me a new donut, just astounds me. Now I don’t think it’s a bite mark only because they’re surrounded by donuts all day long I can’t believe they’d just take a bite of one and try to sell it. I mean I really hope my logic is sound. But geez. Oh and the eclairs (I ate the other one) have cream on both ends but not the...

This is has to be the worst donut place I've been too. Growing, up in the Collierville area I was a frequent Sam's donuts regular. I mean I use to put them close to Gibson's because I didn't want to take that drive across town. Yet, I have been going to the Donut Hutt the past few years because I honestly forgot about Sam's. Yet, that was the worst mistake ever. Although the size was big, the donut taste like the smell of motor oil. I threw all of it away. The customer service was horrible as well. The lady wasn't friendly at all, it was like I was getting on her nerves for ordering. Oh, and I almost walked out before ordering because of how the place looked, the atmosphere was a mess. Like cleanup, get a theme or something it stuff everywhere. You can support local and still be a laid back coffee shop. Sorry Donut Hutt, that's what I get for just trying to go to a different donut place in Collierville. No worries, it will be Donut Hutt or I will just take the drive to Gibsons. Do better Sam's and get your old workers and...

Very poor customer service. I walked in alongside a white male. The cashier came to take my order and greeted only the white male BEHIND me. I’m not asking for a lot, but a simple hello/good morning to acknowledge I’m standing there goes a long way. The cashier instead stared at me blankly waiting for me to tell him what I wanted.

I put my card into the card machine and waited for the approved message to appear. I noticed it was taking a while for processing, so I pushed my card in a bit to be sure it was properly inserted into the chip reader. I make sure the card is all the way inserted into the chip reader everywhere I go, never had this problem before. The cashier pushes my hand away as I’m doing this to do it hisself, almost as if I was trying to pull the card out and leave without paying…..?

My experience this morning was not pleasant and I certainly did not feel welcome in the establishment.

I saw another reviewer comment questioning whether their poor customer service was due to race and I think that could be a...