Baskin-Robbins — Restaurant in Colorado Springs

I ordered something around 830pm on 10/17/19 and the driver got there to order at 8:40pm. She said sorry everything was frozen and they couldn’t make what I ordered. When I called she was very rude. Would not tell me who the manager was and then hung up when I asked for her name. I have since called 6 times and they are still open. She proceeded to also tell me they were closed and it was 8:50pm. She refused to give a store number and would not state who ran the store either. Very careless and does not care about customers or customer service. This lady was ridiculously rude and obviously doesn’t care about her job. I’ll figure out what I need to know and I expect her to not have a job. As the owner of 3 companies I don’t see how you could have someone like that working there. Honestly one of the top 5 works customer service experiences I...

Went to this location in Chapel Hill Mall on 8/6/25. Stood around for 20 minutes waiting for the server to show back up. I asked the jeweler right next door if they were closed and she said no, said it was a lady working there. Person should have left a sign saying when she would return so I could decide if I wanted to wait. Complete waste of my time. Store is suppose to be open until 8pm. Food was left out and a cart of supplies was in the middle of the store. I left her a note, hopefully she’ll be more courteous next time she’s off doing whatever it was she was doing while leaving the store unattended. Not good for business, customer service and risking theft since the register is easily accessible. Really disappointed since I drove quite a while to get...

We arrived 15 minutes prior to close and were informed that they were unable to serve us a scoop of ice cream on a cone because they had covered the cones with a piece of plastic wrap for the night in anticipation of closing, so they could only serve us ice cream in a cup. Disappointing for my 7-year-old when she had specifically chosen Baskin Robbins upon earning a special treat of her choosing. Cones are plentiful, out front in plain sight, easily accessible by lifting a single sheet of...