KFC — Restaurant in Colorado Springs

I went to this KFC & wanted to order two drumsticks the lady told us that they did not have two of them ready in the same flavor she stated it would take 5 minutes. I asked if they had them one of each she stated no. I ordered something different, as I am pre diabect & needed food asap. By the time we got to the window there would have been plenty of time for the chicken to have been made. Why KFC would not have chicken made is beyond me but whatever. When we asked if chicken was ready when we got to the window we were again told there was no chicken. We canceled our order & I tried to speak with the manager I was upset but not yelling at this point he tells me that he does not like to be talked to the way I was talking to him. Well I came to a chicken place to order chicken & was told there was no chicken, he wold not talk to me or help me. My husband called he was just as rude to him, however the 800 was on the phone with me & our phone blue tooths to the car so the 800 was able to hear the way he talked to my husband. I called the 800 # & was assured twice that a district or regional manager would call back & that was about 2 weeks ago! WOW! KFC does not appear to care at all about their customers or their experience. We did go right across the street to Taco Bell & because we had such a horrible time with KFC they gave us some free treats. Great customer...

The ONLY reason this received one star is because there are no negatives. The first time I came to this KFC, the service and food I received were at best, sub-par. My order was completely messed up. When I went to fix it they told me that it was my fault because that was not what I had ordered. I had three other people in my vehicle that could verify that I did infact order what I had asked for. To rectify the situation they offered to fix it and charge me the difference. Even though I hadn't even gotten what they "thought" I ordered!! I left upset and fuming but hoping this was a one time thing. I have since been back two additional times and everytime has been worse. They are either out of everything you ask for, or they give you the wrong stuff. This last time the food was either rock hard or so smashed that it was not even edible.The mayo on the sandwiches was slimy gelatin and oily like it was expired. They were out of three different sodas. There is absolutely no point in trying to get anything fixed because they are extremely snobby and rude every single time you go in there. I am absolutely DONE going to this location, and KFC and A&W altogether. Their staff, food and service are atrocious. I will be telling everyone I know avoid this location and I will absolutely be contacting corporate as well as the Better...

The drive-thru was closed, so I had to drive around and go inside with my young hungry child. This building is fairly new, but it was filthy. We were greeted by a hand-written apology (explaining that theft meant they wouldn't provide frosted mugs without a charge) and a grumpy cashier. Out of many stock items, we ordered our food with substitutions and waited in line. I reminded my child not to touch anything as I realized our feet were sticking to the ground. The condiment and napkin/utensil station was mysteriously absent, and a pool of something unidentifiable was coagulating near the soft drink station. I should've left, but we waited for the food and left. (I want to mention that the person who gave us our food was very nice.) But, the food was unappetizing and mostly inedible.

I have enjoyed this place in the past, but now have a strong inclination to report it to the health department and corporate. Of course, this is the same establishment that has mysteriously been locked up - every light blazing - without an employee in sight during regular business hours (6:30 pm), and the only chicken place that has said they were out of chicken. Without serious changes, I expect that it will be out of...