Las Palmitas Mexican Restaurant #2 — Restaurant in Colorado Springs

Called and made a to-go order tonight (6/22/2025) based off their private website with their menu and prices listed. My mother went and picked it up and paid when she got there. We ordered a two item combo and traditional fajitas for two. Their menu listed the prices as $11.95 and $26.95 respectively. When my mother got home with the food we realized they had not put the lid on one of the beans correctly and it had spilled out into the bag with the tortillas. They also did not include any of the toppings for the fajitas (lettuce, sour cream, cheese, guacamole, etc). So my mother called back and asked for a partial refund. They refused and asked that she bring all the food back. We ordered to-go because we didn’t want to cook or go out except to pick it up once. She told him that she wasn’t going to bring the food back that she didn’t want to drive back there. He told her there was nothing he could do then hung up on her. About 30 minutes later my mom was complaining that she spent too much on the food for what we got. I asked her what the total was and knew something was wrong. She never saw the menu, I did. That’s when I realized they overcharged us by a lot. They charged us $14.95 and $41.95. That’s an $18 difference. That may not be much to some but that’s another meal to us. My mom called the manager back and as soon as he recognized her name he began telling her how rude she was hanging up on him and kept saying he wasn’t going to do anything for her now since she was so rude to hang up on him. She had it on speakerphone so I took the phone and told him who I was and that I needed him to stop speaking so he could listen to me. I told him about the price difference and he said that they can’t change the menu every time process go up, that it is the customers responsibility to ask what the prices are. I told him that they maintain their own website and add a customer I have the right to rely on the prices they list. If the prices go up then they need to put a disclaimer out change the prices. He said he wouldn’t do anything for me.

My family has eaten here for years but they have now lost a good customer on my first and last to-go order with them. We were in this establishment 2 weeks ago and ordered the fajitas and amazingly they were the price listed on the menu. Horrible...

With Spanish music playing, walk into a highly glass enclosed, brick floored restaurant with wooden lattice fencing above, a red/green theme throughout, painted geckos as part of the decor, numbered tables with wooden laminate tops, red seats adorning wooden chairs, and a few booths scattered throughout. On the tables, find salt and pepper in Tapiato shakers and ketchup. Remeber: please wait to be seated. The front room has an open ceiling concept. A number of the string lights overhead were out. While I loved that the women's bathroom had a changing table, it along with the bathroom was dirty and part of the stalls were unusable. Colorful plates are used to serve your food, while your drinks come in the large plastic Dr. Pepper and Coke cups. Everyone I was with, really enjoyed their food. I did find the cheese enchilada a bit more oily than preferred and the main dish I had was more soupy than I excepted. Happy to give this place another try, but will order something different. Would have given four stars if it had not been for the fact it took a painful amount of time to get our check, despite the slower evening....was with family and you could tell we wanted to depart, but felt forgotten about - the awkward stares at each other were setting in before a member of the party waited at the bar to find our waitress...

First off, it's actually Mexican food. This is important because nobody wants to go to a Mexican restaurant and be greeted with people that either don't speak Spanish or think all Latin American cuisine is the same. They have the most common things you would find in a Mexican restaurant that serves mostly white people. This isn't a racist statement, I'm white and I've been to Mexican restaurants in areas with a lot more Mexican dense population and the food is psychotically on point. The problem is, the average corn-fed American like myself looks at cow tongue as something you might use for stock or feed your dog. (They are missing out. Cow tongue tacos are basically the Holy Grail of tacos.) But they don't have is stuff like tripe, tongue, or albondigas. They have horchata and I can testify that it is delicious. At the bar they have a good variety of alcohols including the all important Patron and Tito's. They have several kinds of beer including Modelo and Corona. The staff are bilingual so if you don't speak Spanish you can still get really good food. There's plenty of parking and there isn't any issue getting a wheelchair inside the restaurant. They are also located conveniently close to a CVS so if you get heartburn you can either get you some Prevacid before you eat or some Rolaids or Tums...