Wendy's — Restaurant in Colorado Springs

Misadventure at Wendy's: A short Story

Table of Contents

CHAPTER I: THE ORDER

CHAPTER II: THE HAIR

CHAPTER III: The Call

CHAPTER IV: THE [not so] TRIUMPHANT RETURN

CHAPTER V: THE TRIUMPHANT RE-RETURN

CHAPTER VI: JUSTICE DELAYED IS JUSTICE DENIED: or why am I so DRAMATIC?

CHAPTER I: THE ORDER

After a particularly long day, and after two weeks of being very good about what we eat, my wife and I decided to eat fast food. Now, we had passed Chick-fil-A, Freddy's, =Drifters and any quasi respectable fast food joint. We chose Wendy's and with masochistic ardor we placed our orders: a number 2, and a number eight. The service was prompt, correct, and the fries were hot albeit a little soggy. The first bite in I realized why I never eat here: it is not worth it. Just not that good. No pleasure, just guilt.

CHAPTER II: THE HAIR

I was grabbing my fries blindly out of the bag when i looked in and noticed a short curly hair. I gagged because at first I imagined it to be a pube. I don't think it was. (see exhibit A). No time to return, my wife was late for something, I dropped her off and watched my 7 month old son for next few hours.

CHAPTER III: THE CALL

"This is Wendys how can I help you"

" Yes, I found a hair in my food" I said in a rational very calm almost Robert Redfordesque voice. " and I want to see about a refund"

" I can replace your meal, but not a refund."

" I couldn't finish my meal because of perceived uncleanliness, do you see why a second meal might not be the solution?" I said in the most gentle of demeanors.

"Do you have the receipt?"

"yes"

"Bring it in and I can help you out"

gets in car, drives to Wendys

CHAPTER IV: THE [not so] TRIUMPHANT RETURN

I went through the drive through and handed my receipt. She said it was the credit card slip and not the receipt. I asked her to look up my order by credit card as most POS will allow. I saw her type something in and the girl next to her said "The double and the chicken Club meals" which is exactly what we ordered! She shut the drive-through window as if to say "You weren't supposed to know we could find it". She came back and said, without the original receipt, she couldn't do this. She said she called her GM and she said no cash return without the real receipt. I said, "may I speak with the GM?" She said no, but after asking, she gave me a business card FOR the GM which just had the store number on it.

CHAPTER V: THE TRIUMPHANT RE-RETURN'

I wne t home and dug through my outside trash (it had been emptied that day so the Wendy's bags were alone at the bottom (See Exhibit B) and returned. They told me to park and come inside so she could sit down with me. I sat down and she occasionally made eye contact with me but pretended to be busy. I went up to the counter and said " I got the real receipt" "Sorry" she said "no cash refunds. I can get you a free meal." Feeling like Nicholas Cage in a boxing ring, I wanted to explode but kept my cool.

CHAPTER VI: JUSTICE DELAYED IS JUSTICE DENIED: or why am I so DRAMATIC?

I reminded her of her promise: I get the real receipt, she gets me refund. She said " It's against my GM's policy." I told her the policy womps. No, I actually didn't, but I thought it. I asked her which was more expensive for the GM: refunding a meal, or a unhappy customer who will never return. She said the latter. I told her a story of the time I was a shift at Starbucks and she agreed to pay me back, but not put it on the card.

I had decided on there originally that my review was going to be fair: three stars if they weren't any hassle. The food was crappy drive through food, but everyone knows that going to Wendy's. They had exceptional service originally. But having to drive home twice, treated like I was on trial, was enough to warrant this novel.

Epilogue:

My wife has had a stomach ache since ten o'clock last night: a few hours after...

I have never been treated so badly in my entire life. To start off you could tell the drive thru guy hates his life and did not want to be there, he was rude on the intercom with an attitude saying they had no sweet tea. I understood, asked for sprite and continued with my order or at least tried to when he kept saying You done yet, you done yet? So I just ignore it, it's late at night, no biggie. So i pull up to the window, he rolls his eyes I hand him my card and while he is putting my food in the bag he is walking around with my card like he is just going to keep it for the night. Finally he hands me a bag two drinks, still says nothing and then hands me my card. Since he has said nothing, I assume he gave us all we need. I say thank You, he finally speaks and says your welcome and I pull away. Before I leave i always make sure we got everything, which we did not. Missing a whole meal. So I go to reverse and he is hanging out the window with another car there yelling at me, you had another bag! I get out of the car and he is still yelling at me, you had another bag. I say, yes I figured that out but you said your welcome when I said thank you so i assumed we were through because you did not speak. He then yells at me, I said nothing to you. Taken back by him yelling, I said wow your customer service stinks. He then promptly shuts the window and locks it in my face. Of course my boyfriend was not okay with how he was treating us so he asked through the window for corporates number. No one would answer and no one would come to the window. And now here I sit appalled at how someone could ever think that was even remotely any ounce of customer service. That man has a lot of things to work on and Wendy's should really rethink about who they have representing...

My first time coming to this place, I pulled in the parking lot and had been fumbling around in my truck to find my wallet, as my 2 boys were screaming that they were hungry. One of the staff had come out and asked if we were ordering anything, I guess it was often that no customers would just loiter in the parking lot. I was just getting out, as me and my older son, who is 4, needed to use the restroom. I left my other boy with their dad in truck. Somehow I couldn't find the debit card I had earlier so I sat inside, frustrated, trying to set up my Google Pay with this lost-in-the-truck-card, after using the restroom. Thinking I had been successful linking my accounts I went to the register and placed an order. Which failed. Then failed again.. linked linked linked?? Nope. Another try and Nope. And out of no-where the gentleman at the register that evening pushed a bag full of food and two large cups towards me and said, "Don't worry about it, Ill tell manager". I'll never forget this man for his kindness. For that I rate this place all stars all day long. There's still good people in this world. Let's not...