Andy's Frozen Custard

Edit: when the company posts that they would like you to reach out to discuss the situation, then you do only to be ignored, that is even more frustrating. I wasted time and energy on this situation….again!

I would not recommend Andy’s on Trimble Rd. When they serve you bad product, they consider it “a courtesy” to replace it. They may replace it with a lesser priced item, or just choose not to replace it at all, according to the person working there. She acted as if I was wrong to ask for food that was edible. She informed me that I had gotten what I ordered and that she was doing me a favor by replacing it with the smaller, lesser priced item. She also informed me that I should not have a problem with the completely inedible sundae I had gotten. Awful customer service. Also, they were not busy or understaffed, so that was definitely not the problem.