Bernards Tavern — Restaurant in Columbus

We went in with a group of 9. The food took around one hour. We did order a few orders of well done wings however that should not contributed to the whole table of food taking nearly 1 hour. While we waited in our food, the server did not come over to comfort us and make sure that we were ok during this long wait. Once we asked to talk to a manger, the manager was instantly defensive that we brought it to her attention about our long wait . She said it was the cook’s first day. So while our food took around an hour it just seemed like no one was even paying attention to this long wait and also they just left the cook hanging back there by him/herself ? Another employee could have gone back and helped if anything. The GM noticed on of our group members talking to the manager. The GM asked if we wanted shots to make things better and she asked “what shots do y’all want?”. Our group member said he would go back to the table and ask everyone. The server came to our table and asked “what shots would you guys like?”. We told the server we would like a shot of casamigo to make it easier on the bartender instead of having the tender make a bunch of different shots. Instead we were given green tea shots that seemed pre made and barely and liquor in them. So of course we would get upset because we were offered the option by the GM end given something totally different. Once we brought it to their attention the GM came over and she was also defensive and had an attitude just like the original manager we talk to. It was like no matter what we said they would make it out to seem like we were in the wrong or we were just the type of guests who complained about things. Mind you almost our entire group had years of service industry experience. We had bartenders and servers in our group. Our one group member just got off of work and he was still in his work gear. He’s a manager at a popular fine dining food chain. We were all very professional and understanding group of people, however it just seemed like the Bernards management staff treated us as if we were ridiculous. We had to go out of our way to be accurately accommodated for the bad service we were receiving. The wildest part about the whole ordeal was that they were so comfortable with meeting the guest of their establishments with attitudes of their own. Long food wait (close to 1hr) wait in an empty bar. Management was defensive with attitudes. Only the appetizer menu was available and we were never told that until we sat down to get drinks. We made a party reservation there, it would have been nice to be notified about that over the phone at the time. I would not recommend this place. Also @Bernard’s, if you read this review and you intend on responding , make sure you are honest about what happened. There is absolutely nothing I am making up about this experience. I’ve read other reviews about this place and their long wait (drinks) and poor service team and I just got to experience first hand. This place is careless and unprofessional. Do not get on here making it seem like we were a tough group of customers, we know the industry just as well as you do and you did not do a good job at respecting the people who come in there and spend...

Waited over an hour to get my party of 10s food. Only 4 ordered and it was wings. Was told I could either have a sauce or a dip. Manager told me the server was incorrect on the order. Was given watered down shots for the table and only received the ones we actually asked for after complaining. It wasn't even crowded. Plenty of empty tables. Was told it was the chefs first night. Clean bar. Nice outdoor panels. My best friends bachelor party.

Wings were good once properly addressed and I was told the Mac n cheese was good.

I did not order well done wings, I ordered regular wings and was told I was only allowed to have either a sauce or a dip and was told ranch counted. Then management told me the server was incorrect, and u was brought out a big cup of BBQ sauce. Also I didn't say I was an industry professional. The owner in the reply is confusing me with one of the other black gentlemen at my table of 10. I was actually the man who resolved the situation with management and placed the order for the final shots. If you want me to be more accurate you should do the same and not confuse me with another customer you exchanged words with. I am also not the customer who asked for the two rounds of shots. Just keep confusing me with other patrons. Not to mention all this wait and you guys only had 6 menu items avaliable, all shareable little bites with no real food selection. I mean they passed out menus and everything with food specials and all that, then when I tried to order everything I wanted was sold out or not avaliable. 80% of the menu useless. Smh. Just a testament to how aggressive staff is here. Super long reply that isn't even directed towards me. Nice job guys. Originally 3 stars. Now 2 stars. Horrible...

I came into benards around 630pm and yesterday and it  will be my last day . 1 the place is infested with gnats 2 me and 2 friends got helped by 2 different people and got 2 different prices. We all 3 orders a lemon drop. The bar back guy  charged $7 and Jada charged me for the same lemon drop $10’. Their lemon drop had a sugar rim and she brought my lemon drop without a sugar rim . I asked if i could get the same one she said “ girl it’s too late for that “ I asked if she pour it in a different cup  she said girl you should’ve been asked me . Lemon drops are supposed to have sugar rim . I shouldn’t have to ask for a sugar rim for a lemon drop . She was trying to rush to the dudes at the end of the bar ,she didn’t care to make my drink right and help me . This kind of service is disappointing. Lemon drops typically come with a sugar rim that shouldn’t be something I have to request. What’s more concerning is the lack of consistency, fairness, and respect from staff. The new management seems to lack the professionalism and customer care that Benard’s was once known for. It’s truly sad to see the decline in quality and atmosphere. . Customers deserve to be treated with courtesy, and service should be consistent for everyone not based on...