So bummed :-( we normally have a good experience but this is the 2nd visit now that the service has been poor. I was hoping it to be an isolated case the first time but unfortunately is wasn’t. This time the food was ok rather than delicious as usual. The large salad had one small container, maybe 1 oz of dressing, chicken was dry and a very small amount for a large salad. The chorizo fries were pretty tasty but could’ve used more sauce again a small side maybe 1oz. The iced lattes would’ve been good had the server made it as we ordered it but they didn’t put any flavor in the lattes at all. The server assigned to us barely showed up and we were advised by the other server that we were not his table, but he actually did more work thank our assigned server and that’s not saying much. It was obvious he was bothered to be helping us at all. We actually sat down several minutes before “his” table. He made sure to clear their table first, bring them menus and waters before us, because we “weren’t his” but our sever didn’t show up until our order came out. I know times are tough and businesses are short staffed but I feel things could’ve been handled in a more professional manner. There were from what I counted at least 4-5 total employees that were visible in the restaurant walking around the restaurant and front area. Our main reason to visit today was for the yummy lattes and I had to go inside wait an additional 5 minutes to ask why my latte tasted so bad. I asked if the guy behind the counter (he made the lattes) if he put any flavor in my lattes which he replied no. I reminded him that I wanted whatever sugar free they had and he said, “we don’t have any”. I then said we’ll take whatever flavor you have. It would’ve been nice to know prior to him completing my drinks that they were completely out of sugar free rather than realIzing after my first sip of nasty no flavor added to my lattes. At least I could’ve had an opportunity to modify it prior to drinking it. I do hope the service improves, we have had 50% good & 50% poor experiences here. I forgot to mention it took 20 minutes after our daughter went in to let someone know we were outside sitting, to come out & then another 20-30 minutes before we received our drink order. It was pretty bad, my husband just wanted to leave but we had already ordered food and I didn’t want to just walk out on that. There were a few tables inside and outside there was a 2 top table that was there before us, we were the 2nd table and then the 3rd table sat down after us. Overall, just a poor experience. It would be nice to not have the servers standing over you as you decide their tip and when you want to...
Read moreWhen we arrived, there was one table available, they were full, mostly with a big party. There was a big party and then about 4 to 5 four-top tables. Me and my two friends sat at the table for 15 minutes before my friend got up and asked if we could order drinks. We got water and coffee. Our coffee didn't come until we got up and asked for it, drinks sat empty until we asked for refills. I ordered the hard boiled eggs with hummus, avacado, white toast and also ordered a parfait. When food came out (2 hours later) they had no hummus (didn't bother to let us know) the boiled eggs were not hard boiled, they forgot my avocado and my toast was wheat. Friend #1 ordered the same, but she got a meat with hers and a chicken empanada. Friend #2 got a sandwich. When her food came 2 hours later: She had no hummus, they forgot her avocado, didn't bring her side of meat and her empanada was beef, not chicken. Friend #3 ordered a sandwich and didn't get her sandwich. TWO HOURS LATER!!!! They had taken her sandwich to a wrong table and had to make another. Again, failed to let us know. There was a table of two that came in AFTER us, ordered, ate and left by the time we even got our food. This server made every excuse possible. He apologized, but we heard ALL the excuses. They took off my friends sandwich for our inconvenience. But yet, we paid for two hummus orders that we didn't receive, an avacado that we never received and a side if meat that we never received. The server also said "I gave you my military discount as well". LOL Okay...... I AM military lol Big deal guy. Anyways....... the only thing that was good was the service, and that was only when things were going we. Once we complained, he acted as if we were more of a burden. He couldn't even bother to check us out, another server had to. And when we left, he sarcastically yelled "yall have a good day, come back". I left him a VERY undeserved tip, only because I have made a living waiting tables before. At the end of our 2 hour tour, I can say the parfait was GREAT!! The sandwich was good but this lunch probably lasted longer than the last supper with Jesus Christ. I may would have Uber Eats pick me up a parfait but I wouldn't bother revisiting. ⭐⭐⭐⭐UPDATE: 15JULY2021⭐⭐⭐⭐ I have been back a few times since. Mainly because of friends wanting to eat there. The service is a LOT better. The coffee is a MUST HAVE!!! So good! The food is always hot and fresh and service...
Read moreFirst time ordering from this location on 7/9/2021, ordered takeout. 4 Arepas, 6 Empanadas, 1 Vegan Fried Rice, 1 Bandeja Bodega, 1 Caribbean Chicken for a total of $101.30
From the reviews I read I was excited to try out the food I ordered from this restaurant, but unfortunately I did not have a good experience. Overpriced for small portions that failed to impress, but maybe thats because I ordered takeout. I might be spoiled being a grown Colombian man who grew up with a loving and cooking mother and grandmother but my reasons are as stated below.
The food, the Arepas were delicious but pretty small to be charging $2.50 per. The Empanadas, I have only tried the chicken but it was the most bland and dry chicken empanada I have ever had. Extremely disappointing but hopefully the Guava and cheese I have here will make up for that. The Vegan Rice was delicious, my wife said, just a bit salty. The Caribbean Chicken was great, wish it had a normal portion of rice and beans though. For the Bandeja Paisa, this was the biggest outrage on the order.....Bandeja means platter which would insinuate a large portion of food but that is the opposite of what I received in this to go order. Maybe a scoop of rice & beans into tiny separate containers and I chose the Ropa Vieja which is beef and it also came in a tiny container of cheap tasting shredded beef which a thick layer of grease sitting on the top. I left most of the meat alone. Messy sausage, not even chorizo, in a corner covered in grease as well. The Yucca was not bad but they could have at least salted it to avoid such a bland taste.
Last but not least I want to say that they should train their employees a bit better at listening to customers, I came in and was greeted by a young female at the entrance who for some reason thought I was asking for an employee by the name of Javier? I understand I am hispanic and I was definitely not dressed in a preppy manner like most of the customers, but I was clear when I said I am picking up an order for Javier......not that I was some random hispanic who happened to know another hispanic employee....
Won't...
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