DiBella's Subs — Restaurant in Columbus

Worst Customer Service!!! The DiBella managers on Olentangy who worked between 12p and 1p today 6/26 are unprofessional, unpleasant and have poor communication skills. I stopped by today to get a sandwich on my lunch break. When I walked in, I went straight to the counter no wait which I thought was nice. I placed my order with a not so welcoming young man. I noticed two young ladies and an older one behind the working station not too far. They were joking around and laughing while making the sandwiches. I should have walked right back out but instead I proceeded to the register, paid and joined the couple of people waiting for their foods. Twenty four minutes later I asked about my sandwich and was told that it was not ready. I explained that I had to go back to work. The nice cashier (the only friendly one there) went to check. She came back and reported that they soon will work on it. I told her that my lunch is about to be over and to please cancel my order so I could get a refund. She went back and told “them” from the station of my request. Three out of the four stepped forward including Mr. rude claiming they were the supervisors. I was wondering if it was a joke because neither one of them carry themselves or act like managers. Mr. Rude informed me that I placed the order, therefore I will not get a refund and to wait for the sandwich. I told them that I have cancelled the order prior to completion (which the cashier confirmed). Three minutes later the sandwich magically appeared on the counter. Mr. Rude pushed it toward me and ordered for me to take it and leave. I repeated myself that I need a refund not the sandwich. I asked for a higher mgr whom he supposedly called on the phone away from where I was. He came back reported that the manager agreed that no refund will be issued. I stood there waiting. He threatened to call the police. I did not bulge!!! To make a long story short I got my refund and left. I understand that there is a staffing crisis. However, DiBella should do better with training their managers. The customers should not be subjected to this type of treatment. I will never go back to that location and I would advise other people...

Historically, one of my favorite lunch spots. However, there seems to have been a recent change of management and decline in service.

Order numbers still declare "place at edge of table," but no longer for any reason. Staff now yells numbers from the counter and expects you to both hear (rarely practical once the busy-ness of the lunch hour ramps up) and retrieve your sandwich (often resulting in confused congestion at the counter in conflict with those trying to pay for their orders). The policy change took me and evidently several others by surprise; early on, long-vacated tables were littered with order numbers.

I am a pathological hater of excessively sweet sodas. Access to unsweetened iced tea was always a boon here. However, iced tea was not brewed by the time I'd arrived for lunch on my last several visits. Asking whether or not it would be arriving soon has met with dismissive replies. . . . including today when I was told it was brewing upon placing my order, would be "out in three minutes." After 15 minutes and inquiring if it would be out soon (which was not followed by a visit to the back to check), I was answered with "I think so." (Still not out ca. 25 minutes later. Tentatively sipping a disgusting Pepsi, hoping to be rescued by less offensive hydration, but not expecting to.)

I still love these subs. This location is rapidly descending towards my deliberate avoidance, and it appears to be because of a shift in management policy. I am sad and hoping for a return to the...

Went into dibella’s for a quick bite before a movie. Took 10 mins for anyone to even ask what we wanted while we were standing at the counter (only ONE person in front of us). There was no system with the employees - everyone was just kind of wandering around saying “did you do this?” “Did anyone help you?”. They didn’t ask the size we wanted for one sub but made/charged us for a large. Forgot to make the kids meal (should be the easiest, right?) which took another 10 minutes of us standing at the counter and watching other people get their food while my very hungry niece sat there patiently but upset. I asked for the manager on duty to tell her how disappointed I was in the time it took and lack of paying attention. She simply apologized and blamed it on the employee taking orders saying it was his first day. If it’s his first day, maybe have someone helping him? I wasn’t blaming one employee, I was disappointed in the whole experience and I told her that. She followed with another “I’m sorry”..

Also was never offered any kind of coupon or comp. It’s not even about the money, but would’ve been something very minuscule to retain a customer and show good grace for our time and frustration due to their lack of organization and awareness.

We were there for an HOUR and was late for the movie.

Don’t blame it on your new employee, that’s what the manager is there for - to make sure there’s order and strategy to give customers what they...