Graeter's Ice Cream — Restaurant in Columbus

I used to really enjoy Graeter’s, but I’m very disappointed now. I ordered two scoops of ice cream in a cup at two different Columbus locations recently, and both times I was left unsatisfied.

The first was at the Westerville store, I received ice cream that was soft-serve or milkshake-like, which shouldn’t be the case. I let it go, thinking maybe it was just bad luck or a machine issue, and decided to avoid that shop for a while.

Then a couple of weeks ago, my partner and I went to the Polaris shop. Again, I was disappointed. I ordered two scoops, but my cup had lots of empty space and looked like just a little more than one scoop. Meanwhile, my partner’s cup and other customers’ servings looked normal and full.

I submitted feedback on Graeter’s website asking if there’s a standard size or weight for a scoop, but I never got a response. I guess I’ll just get another automated reply here too. I feel I was treated unfairly, paying the same price as everyone else but getting noticeably less.

No, I didn’t take a photo or save any proof, I never expected I’d be writing this review until they couldn’t answer a simple question. I’m NOT even asking for ANY compensation. I just want to know what the standard is, so if it happens again, I can politely bring it up to the staff. However...

This used to be an ice cream shop I loved —...

The worst experience I've had that I'm not a shamed to leave a comment. Went in and I was the only person inside waited a few then finally got acknowledge. There was 2 girls working. They seemed more in to taken care of drive thru. Watched 4 or 5 vechical go thru drive thru and I still hadn't got waited on. One of the girls asked what I wanted then went back to working drive thru with other girl. 2nd girl wanted me to pay and @ that point it's been a half an hour & still no milkshakes. I ordered a strawberry and vanilla milkshake both were supposed to be made with real flavor ice cream not plain ice cream w/ additive flavor. Both water down almost like I ordered milk w/ a spit of ice cream. No one to talk to bad experience in that...

I went to Graeter's Ice Cream for the first time at this location on July 24, 2016, and although I rarely take to the internet to write reviews, I absolutely wanted to recommend this shop! I have a severe nut allergy (I carry two epi-pens) and am not often able to eat ice cream out with my friends. I happened to speak to the assistant manager (I believe his name was Ryan), who immediately offered to open up two new bins of ice cream in order to give me a double scoop of whichever flavours I wanted. I ended up just getting the black raspberry chocolate chip, which was insanely delicious. The scoops are large, the ice cream tasty, and the service incredible - if you're looking for the perfect place to get ice cream,...