Potbelly — Restaurant in Columbus

After hearing much praise about pot belly, I decided that after working a 12-hour shift in the ICU, instead of going home and making dinner, I would just pick something up. And why not try something new from potbelly.

This should have been an easy interaction. I order online. I go in the store. I walk to the pickup area and I pick up the food. Instead what I got was walking into the store and being berated by an elderly woman employee about how I shouldn't put my grubby little hands on my food before they come and serve me.

Which is totally fine. I totally understand why you don't want random people touching random people's foods. However, I saw my name on the ticket and it was my bag. So instead of being rude and disrespectful about it, why don't you hide it behind the counter or somewhere not accessible to the public to force people to talk to the staff to get the food. I have worked customer service in over 10 years. I would never imagine talking to a customer like this ever. So I don't know who you people are hiring here, but it's time to reevaluate your employees. And at the end of this, is the food even good? I don't know. I'm quite frankly I don't care because this will be the first and last interaction I ever have at this sandwich shop. Hope it was worth losing a...

I recently placed an order through Grubhub with my friend. We ordered 2 wrecks, and one of the sandwiches they gave us was the wrong one. I started by calling the store, and in short was told that it's not their problem. I called Grubhub in which they only offered a partial refund. I called the store again, and asked to speak to the manger. I was told I was speaking to her, and I began to explain what happened. She gave me the same explanation as the original lady did, without even apologizing for the situation. I then asked if I could file a complaint against her and the other employee, and if that would be with her or someone else. She gave me the name of the GM, but when I asked for her name, she said quote, "That's none of your business" and hung up on me immediately with quite the rude tone. I am extremely dissatisfied with the customer service, and would like the situation to remedied. I have had quite positive experiences with other stores in the past, hence the reason I tried to reason with this one. However, it seems that the management at this store would be a prime example of how one bad apple...

Im usually not the type to write bad reviews but I felt the need to. I went here for the first time & ordered the "Avo Turkey" the girl that was making my sandwich asked what I wanted on it , I said "everything that's normally on it" while I looked up at the sandwich menu , it says there's Turkey , Swiss , Avocado & Cucumbers . I go to checkout and the guy at the cash register says "you didn't want avocado?" I said very nicely with a smile on my face "yea did she put it on there?" , the girl looks at me and says "well when i asked you if you wanted meat and cheese you said yes" & i said "you asked me what i wanted on it and i told you everything that normally goes on it" very nicely still will a smile & she huffs and puffs while rolling her eyes very rudely and says "then can i just put the avocado in a to go cup" i said "yea thats fine" then she goes to get it & starts mumbling to another working as the other worker is looking at me , everyone else was nice but her & I was being very respectful the whole time . I had a bad day already and just wanted to try something new and she really...