Crêpe la Fontaine — Restaurant in Concord

I visited this place to address a concern about the quality of one of their beverages , specifically the iced tea, which had a strange taste likely due to the water or ice. When I brought this up, the waitress (I didn’t catch her name , she had heavy makeup, long lashes, and noticeable big eyes) was extremely rude and dismissive. Her attitude was as if I was attacking her, If she had taken two seconds to actually process what I was saying, she would’ve realized it was just about the quality of a drink, not that deep!!

Instead of listening to my concern, she repeatedly interrupted me, and when I politely asked her not to, she mocked me by repeating my words in a sarcastic tone. To be exact when I said, “Can you please not interrupt?”, she mocked me by repeating “interrupt” in a sarcastic tone. When I followed up with “Listen”, she fired back with “Listen” again , mocking me, face to face, like a joke. I tried to clarify again, and she continued mimicking me, which made the situation unnecessarily tense.

It was never about her, it was about the quality of the drink. But because she was more focused on her phone and jumped in to talk about the sweetness of the tea before hearing my issue, it became clear she lacked basic customer service skills, especially listening. If she had the awareness or basic professionalism to actually listen, she’d realize I wasn’t attacking her, I was literally just trying to get a poorly made iced tea address.Someone with that attitude should not be the face of any hospitality business.

What should have been a quick conversation about a drink turned into an unpleasant interaction solely due to her attitude and lack of professionalism. If she had just listened with a respectful tone, this wouldn’t have escalated.

In response to the owner,

Thank you for taking the time to respond. Just to clarify: I wouldn’t take the time to leave a review over something as basic as an iced tea if the issue ended there. This wasn’t about the drink , it was about how my concern was handled: dismissed, interrupted, and mocked to my face.

I approached the situation calmly and respectfully. I asked not to be interrupted , instead, your staff repeated my words back to me in a sarcastic tone. That’s not customer service, that’s unprofessional. I mentioned this clearly in my original review , so how exactly am I at fault for being disrespected by your staff? If a guest raises a simple concern and your team responds with mockery, how do you expect them to react?

If your manager can’t handle a basic complaint without becoming defensive, and your response is to mirror that by deflecting instead of taking accountability, that’s not hospitality , that’s ego. You’re more focused on saving face than understanding what actually went wrong.

You say “respect goes both ways” — and I agree. But in any service-based business, it’s the staff’s job to lead with professionalism, not make the customer earn it. If that dynamic is reversed, it reflects a culture problem , not a one-off moment.

I don’t need to exaggerate or lie. The interaction happened exactly as described. And if this is how honest, calm feedback is met , with defensiveness and condescension , then no, I won’t be returning. And I imagine I won’t be the only one since I’m not the only one complaining about an attitude issue when it comes...

I've gone to La Fontaine several times for dessert and it was always a sweet tooth fix, but not much worth raving about. But I went today and the store front appeared differently, I almost thought it was bought out and noticed they added new advertising and items onto their menu. (Green Flag #1!)

I then ordered my go-to sweet crepe, which was #3 "Brest" and an affogato. When I picked up my order, I was shocked at how good it looked compared to previous times I've ordered it. (Green Flag #2!)

The crepe tasted WAY better than usual, it actually had wafers inside of it & and Ferrero Rocher on top of it which wasn't the case before. So, Either I was getting the crepe wrong this entire time or someone is actually making it correctly for once but I'm impressed!

It was the best one I've gotten from them thus far! The affogato was pretty good too. I'm not sure what changes are being made in the way they're operating but I do appreciate the quality of their food today.

Service is good, but not outstanding -- I think the register is managed by the owner or a family member of the owner based on his customer service. He's polite but isn't going above & beyond, which is fine.

As for ambiance, I think they could take it up a notch with music or arts. Maybe really attempt to lean into the french cafe theme as it doesn't feel like one.. but I know there's potential and hope they can take it to the next level. Kudos to whoever made my...

My family and I spent the day at the veranda most weekends. If you care about service. Beware!! Please dont come here if you care about common customer service.. The staff didnt know, I purchased a meal earlier in the day prior to the encounter. We sat in front of the establishment. I sent my 9 year old daughter to kindly ask for a "napkin" for herself since we were right next to the location. She was covered in chocolate. The first question the staff in the front decided to ask FIRST isntead if she had "purchased" anything. My daughter replied now at the time. The fact your staff denied a child for a simple napking because you felt she wasnt a customer at the time buying something from you was absurd to me. The response she came back to me was they wouldn't give her a napkin because it was for customers only. Mind you we purchased a full meal there prior. I didnt know I had to teach my daughter to instead lie potentially to get a simple napkin. So I went in there and purchased a WATER BOTTLE so I could receive a napking for my daughter. I been part of the food industry for 10 years in management. The fact some sort of management was present to witness it all says alot about the customer service for this place. Please dont send your child for a napkin unless you have a receipt of purchase next time. You have lost my business. Great job Crepe...