Smoothie King — Restaurant in Concord

Please please PLEASE - AVOID this location. The two young ladies with glasses this morning made the smoothies backwards from the order indicated on the receipt. I requested a blend promised because it came out incorrect; The other associate made it - backwards again and missed items as a result. I did mention it to them that they needed to follow the order that prints and she snapped back with "it doesn't matter how you do it." If you want quality and consistency with this brand please avoid this location and shop the other surrounding smoothie kings. Their staff has better attitudes first thing in the morning and they are always on point ELSEWHERE. This location needs to be...

I've been coming to this location for several years, and I'm sorry to say that the customer service has seriously declined. My last 2 trips they didn't make my smoothie right - I give one extra instruction so the smoothie is less sweet, and the instruction was neither typed in nor written down. Therefore ignored. I brought it to the staff's attention and there's just no "satisfaction guaranteed" (like they promise on the big sticker at checkout!) that they care about. The attitude was that of being inconvenienced that they made it wrong. I'm so frustrated. I love what this company stands for, but this local staff has...

Your smoothies are good, but maybe don't hire individuals who have attitudes and couldn't care less about customer service. Today, our smoothies were thin and runny. We ordered nothing different from what we usually do.

We constantly have issues with rude interactions with your employees. No eye contact, mumbling, flirting with each other and other customers and taking forever to make a drink is unacceptable. They act like we're annoying them when we come inside. Do better. Also, if we order a 32 Oz. We expect 32 Oz of drink. Not 3 quarters of the way...