The Gateway To Athens — Restaurant in Concord

Unfortunately, as good as the food is here, they have this one person working who is incredibly rude. We’ve gone in multiple times and the attitude of Brittany is never pleasant. Our most recent experience, me and my family of 6 people come here to eat after church. My mother goes inside first to get a table as the parking looks pretty full. Brittany was standing in the front and did not acknowledge her. The other waitress who was very nice (I’m sorry I don’t know her name) had to come up to the front and speak to us. We asked if we could sit outside and Brittany told my mother to grab her own menus and go outside. She asked if she should take her own silverware too and Brittany said “ma’am just go outside!” Even after all this we still decided to sit. We needed a high chair and when Brittany came outside with the high chair she tossed the silverware and straws on the table and slammed the high chair next to my mom. The tables outside were a little wet so I went inside to ask for napkins. Walking in, Brittany at the very front of the restaurant and very loudly was saying “it’s a party of 5 tip is automatically included so she can be as much of a rude b** as she wants I don’t care” she saw me and I’m sure knew I was with the party she was talking about. She walked away from me when I went to ask for napkins. I had to to tell the other waitress to please make sure she doesn’t come to our table as I heard what she said about my mom. At this point we didn’t even want to eat here since the service was just sooo bad. We went and told them we were leaving and Brittany YELLED at my mom telling her “good riddance” and that she was the owner and that there’s nothing she could do about it. I had never been treated so poorly with such little regard. It’s such a shame the food is VERY good but every time we go, the service from said “manager” just gets worse and worse. While we were walking out I looked into the window where she mocked me from behind the stand making a face sticking her tongue out and furiously shaking her hand good bye. If anyone knows of a good Greek place please recommend. My family and I will not be coming back to spend over $200 at a place where we’re treated like garbage for NO REASON. Since I have to leave at least one star, let it be known it’s ONLY...

So I will start off by saying the gyro is amazing!! Haven't tasted anything else so I can't vouch for anything else but I've heard great things, however, I have been highly disappointed in this establishment lately! I use to regular this place until I moved about 40 minutes out of Concord but I loved it so much, I just had to drive down for some of it but sadly, EVERY SINGLE TIME I TRY THEY ARE CLOSED!!! And don't think about calling first especially when nearing closing time, they are horrible at answering phones and if someone does answer, you'll have to wait forever as it just rings and rings and rings as if they just are hoping you stop trying!!! They couldn't have more annoying hours!!! Who closes a lunch/dinner restaurant at 3pm on Sunday's?!!! But you know what, I could have probably gotten over that if it wasn't for every Sunday I tried to bring my girlfriend here just to grab some food for pickup (only day we usually can go together due to our different work schedules and unfortunately can usually only make it by 2:45 on Sunday the earliest) they are closing doors on us and this is after multiple failed attempts at calling before it's too late to put in an order and let them know we'll be there just in time to pick it up!! So again, forget about calling ahead of time to place an order for pick up!!! But doesn't stop there, we finally find a Friday off together to go down there and even planned on dining in, but oh no!! Now they are closed for like two weeks for vacation!!! Who closes an entire restaurant anytime the owners go on a family vacation?!! Are you telling me they don't have managers or anybody else outside of the family they trust to put in place to handle business when they are out of town?!!! Very frustrating when customers think they are dealing with an actual professional restaurant that you can depend on 365 days a year and find out it's being ran like some Gas station with dine in eating in the middle of...

DO NOT SUPPORT THIS ESTABLISHMENT!!!! Today, Sept. 5, 2023 at 11:52 am. My sister who happens to be visiting from Michigan and I saw this restaurant and decided to give it a try. We were seated right away because there were no other customers at the time! We immediately ordered our food and drinks. As we became deep in conversation, we happened to notice that the tables were quickly filling up. We also noticed that they were ordering their food and getting their food before we were and we still had NO food! At 1:00pm, we mentioned to the waitress, Jordan, that we’d been there for over 1 hour and that we had not gotten our food! Jordan was extremely rude and blamed being short staffed. Which was a total lie because what does being short staffed have to do with who is served first! Jordan was plain rude, refused to offer any other explanation. I asked for the manager. I was told that there are no managers just workers and the owners. The owners are too busy to talk as they are “on the grill”! I asked for a phone number! Jordan said you can find it online! At this point, I’m livid! I cannot believe the way that Jordan treated us and then refused us access to complain! Believe it not, we paid for our drinks and we left. This place is not all that clean looking and is over priced. On top of that, the service that we received was beyond terrible! At least, know how to treat the customers and have someone available to handle such complaints!! DO NOT PATRONIZE THIS BUSINESS!!!!! The only reason I gave them 1 star is because there was not a option to choose zero stars. Short staffed is no reason to treat customers like garbage! I never got to taste the food so I can’t...