The Crazy Mason Milkshake Bar Concord — Restaurant in Concord

3rd or 4th time trying this place out and unfortunately it’ll be our last. We really wanted to love this place but I can’t justify the price after having an off experience almost every time.

The fun stuff- If you want an Instagram worthy photo for roughly $20 a person this is your spot! It’s very cute, detail oriented and trendy on the inside. Each wall or corner is like a dedicated photo opportunity and really adds to the overall vibe. This was a huge part of why we brought my daughter and our family when they visited. The giant milkshakes that come in the mason jars truly do look and taste amazing!

Now for the not so great- The menu advertises $16 mason jars with the option of getting some in a plastic cup for $12. Very confused why one jar we ordered was $17.25 and the other being $14 with an added charge of $3.50 for a jar. Those prices don’t reflect what’s advertised online or on the menu so I’d love to know why we were charged so much?? It was also super irritating to see the card fee being passed onto the customer. Even though it’s locally owned, it’s still a chain establishment. At the prices you charge for absolutely anything on the menu, you should be able to eat the fees.

I wanted to try the cookie ice cream sandwich on one of our visits and it was literally rock solid. I expected the cookie to be slightly firm because of the ice cream squished between but this was next to impossible to eat. Each bite just squished the ice cream out and smashed the cookies together. I ended up having to scrape the ice cream onto the small plate and left the cookies to “thaw” for a bit. But they still ended up being too hard so I gave up about halfway through.

On our last visit, the lady helping us was incredibly unfriendly to both my family and the people in front of us. She spoke very quickly and blunt in her responses. We questioned how the birthday reward was redeemed and she snapped at us and turned the screen around and walked off. It was incredibly off putting and the nail in the coffin for me about ever coming back. We go out to have fun and it ended up ruining my birthday treat and my mood...

My family and in-laws tried The Crazy Masons for a Mother’s Day treat after our dinner. My husband suggested another specialty ice cream bar, but I insisted upon trying this place due to its uniqueness. This was our first time here, and as a Mom I was hoping to really enjoy the experience. The girl at the counter took our order. She repeated it correctly, but put in the wrong order for me. After a very long wait for our ice cream I received a basic banana split instead of the Split Happens that she clearly repeated back to me. Though she made the error, she was unapologetic and told us she could charge us the difference before placing a new order for what I should have received in the first place. I should have received an apology, an offer to receive my order for the price that we had already paid, or at the very least a coupon to come back to get what I ordered. She offered nothing to keep our business. We spent nearly $100 on our family’s ice cream today, and my Mother’s Day treat was wasted. I barely touched the Banana split which was nothing to brag about, and the entire appeal of the Crazy Mason was lost. My father in law was also given a plastic cup when he should have received the iconic mason jar. I am entirely disappointed and unimpressed with this place. There are too many options that provide them competition. If good customer service cannot be provided, and orders properly input, then a kiosk would be a much better system for ordering. I have no reason to return, and wouldn’t recommend the...

Our family loves ice cream and fancy milkshakes, so we were excited to visit Crazy Mason on our recent trip to Concord, NC. The menu had so many options it was hard to choose, but we all opted to go with the milkshakes.

Overall, they were pretty good. However, there are a few key things to note.

First off, they offer some great combinations and for the most part the milkshakes we're really good.

With the exception of the whipped cream, strangely enough. Generally speaking, I'm a fan of most types of whipped cream. This one was different though. It's a very thick, and almost dense cream and it was extremely rich. I think they use this type of cream because it helps hold the whole milkshake design together without falling apart—but we really didn't care for it (all 5 of us).

Unfortunately the whipped cream seams to be pretty significant in each dish, so that was a slight bummer. Next time, I'd probably scoop some of mine off.

Secondly, they are not quite as large as some of the fancy milkshakes we've had elsewhere. For the price, we figured they'd be similar, but they were a little smaller. You can of course "upgrade" to the actual glass mason jars for something like another $3.50 per milkshake, but they're not actually any larger than the normal ones in the plastic cup. For the extra charge you get to take home the glass mason jar as a souvenir.

If you're in the Concord area and your looking for some great ice cream based desert options, Crazy Mason is a fun choice, but...