Tropical Smoothie Cafe — Restaurant in Concord

I ordered a Caribbean jerk wrap with plant based chicken and extra sauce (my husband picked it up for me). The wrap was very dry… not only did they forget the extra jerk sauce (that I was charged for) but they forgot the standard amount of jerk sauce too. I called the store… an employee who sounded about 13 (she said she was 16) said there was no manager available and sounded panicky, stating “ohhhhh I don’t know what to do!!” I replied “can I make a suggestion? How about I come back to the store and you guys remake the wrap the way I ordered it?” She said “ummmm yeah! That’s fine”. When I got to the store the next day, she said “I talked to my manager, and he said we can’t do that “. I explained that I paid for the wrap - I wasn’t even asking for my money back, just asking for the product that I paid for, which is a wrap with extra sauce. She told me no and “sorry”. I asked to see the manager and she said “it’s just us here (she pointed to herself and another teenage girl) and a guy who doesn’t speak English” (can’t make this stuff up). I walked out. I called the following day to speak to the manager… the girl who answered the phone said “well, I guess that would be me, I’m the manager”. Because she sounded like she couldn’t be any older than 16, I asked her “how old are you?” “16” she replied. “Well, then there’s no way you can be the manager”. “Well, I don’t know…” “Who does your scheduling?” “Oh, his name is AJ, he’s not here”. “Well then why would you say you’re the manager?” “I don’t knowwww…” Whenever I call, AJ is nowhere to be found. I can’t wrap my head around how he lets a group of 16 year olds run the store. Where is he all the time? Why would he not allow his employees to remake an order THEY messed up? I just want a refund at this point… doubt I’ll...

When my wife bit into her hummus veggie wrap a piece of plastic was in the food what a surprise this was deff could have caused major injury this must have accidentally fell into the product somehow I know mistakes happen and places like this get their food pre packages from warehouses but when I went back to the restaurant to show the manager he quickly said it’s no way that could have happened and accused me of planting this plastic in the wrap which absolutely blew my mind all I wanted was my money back and the wrap replaced which they did replace the wrap but the accusations of me maliciously planting this in the food is just absolutely insane very unprofessional place of business I couldn’t find my receipt for the order at the time and he said he didn’t have time to run the tap back to see if I really was in the store that day well I found the receipt and have filled a complaint with the corporate office of tropical smoothie strong word we’re exchanged from both parties and I’m left feeling like I did wrong when my wife could have been really injured stay away from this location please...

Never have had a problem with quality of smoothies but the placed an order for delivery when I was working at Atrium Cabarrus, which is quite literally across the street. I normally would just pick up before but I was running late. I placed my order through the app and ended up getting a critical patient so I didn't have the capability to check my phone. I received a few messages saying someone picked my order up, yet I never received it. I got told I needed to contact door dash, despite ordering through the actual app. Allegedly was given the franchise owner's number which wasn't in order, then called the store a total of 4 times, twice my number was taken with no call from a manager, then finally the last time I got a hold of a manager and she told me to email her with the details and that they would "need to investigate" since it had been a few days since the order. I just wanted my $30 back or even just for them to make my smoothies but no one ever got back to me. I've worked in food service for years before I became a nurse, it's not hard to make two smoothies that a customer...