Kolache Factory — Restaurant in Conroe

I drove 30 minutes from Huntsville to pick up my own Mother’s Day breakfast. I ordered on the app at 12pm. Got to your store in Conroe at 1:15pm when it said my order would be ready. My order was not made at all. Recipe was on the counter. The employee begins to tell me they have no ham and cheese. So yes I got very upset because I ordered this 1hr ago. Everytime I have come to this location after 11am they will not make and ham or cheese kolaches. I asked for a corporate number to call as I literally drove 30 mins to pick up this order for myself on Mother’s Day. After he went to the back and spoke with whoever he spoke to he comes back and tells me they can go ahead and make me my order fresh. Like, you’re suppose to? Then proceeded to not give me corporates number. I asked the employee why they stop making the most famous kolache they have 3 hours before closing and he didn’t answer me and simple said he was sorry. Let me add that there is not and still not 1 person in here. I was told it will take 35-40 minutes to make my order and if I wanted to wait. Which I am because I drove so far to get here. Than tell me I can’t have the strudle I ordered either because that would take them an hour to make. This location is absolutely horrible with with how it’s managed and how customers are just refunded and turned away because you can’t make more food? Yet you’re a place that sells food to make money? Make...

Came to the store an hour before they closed so my choices were limited and thats understandable. When I went to order what was available, I asked for a box. The cashier Anthony, said I wasnt able to get a box because I needed to order a dozen. Ok, at this point he didnt know how many kolaches I will ordering nor did he ask. Continuing with my order I end up getting 8 total kolaches all at the price of $14.40 for kolaches. I have 1 bag of 2 fruit kolaches and another bag of savory kolaches. So I asked Anthony if I could have a box instead of having my kolaches smashed. He said store policy was to order a dozen kolaches for a box. I asked how much does someone have to spend to get a box? He said store policy is to order a dozen kolaches. Ok, fair enough. So I asked him if I had ordered 12 of the fruit kolaches (lowest cost product) which at $1.10 each x 12 = total of $13 20. I would get a box.. but I had just spent $14.40 for a total of 8 kolaches if i could get a box. Since I spent more then the lowest cost kolache he still said no. Seriously, i just wanted unsmashed kolaches to take home? He didnt undesrtand the concept. Oh well. Ill be going some place else...

Okay. Kolaches are good, really like the pecan coffee. Here's my problem. My wife found a coupon for this particular store for a free sausage and cheese with purchase of ANYTHING of equal or higher value. Fair enough. I order 3 premium kolaches and tried to use the coupon only to find out that if you buy anything with eggs, coupon is invalid. WHAT? Apparently there is an extreme egg shortage that must be localized to their parking lot or something because I just bought eggs at HEB and they were fully stocked, in fact, I noticed the price on eggs had dropped since last time. Either way, whatever. Not a coupon queen anyway. Problem is, when trying to make sense of it all and resolve the issue because it was a little confusing, they were not very helpful at all. So poor customer service. I am in the service industry as well and customer service is KING! They were rude, very stern and offered no solution. I figured it all out on my own and all is well. I will still go back but it was just wierd. An egg shortage? Are the chickens on...