Smoothie King — Restaurant in Conroe

I went in to get a smoothie and you could clearly hear someone in the back sneezing. The employee comes up to the front and she sneezed again. She did not sneeze in her arm like a person with good hygiene would. So I hesitated with placing my order. As I was about to place the order, the same employee took her mask off and sneezed again out in the atmosphere like it was ok. I walked out and when I got in my car I called to speak with the manager. The manager Ally answered and she was at the register when I was about to place my order. I expressed my concerns with the manager Ally who was very nonchalant and lacked managerial skills. I asked her did she think it was ok for her employee to sneeze in the atmosphere while we are going through this pandemic and she replied “I mean what do you want her to do sneeze in the mask” DUH! That’s why we are wearing mask. She did not care or address my concerns. So I contacted corporate. This is...

This location was listed as having drive thru, curbside, and contactless pickup options. There wasn’t a drive thru. There also weren’t any curbside spots or any clear directions on how to complete a curbside order with signs or in the email confirmation. We were very confused when we arrived. I called the number that was listed in my email confirmation to ask where we were supposed to go. The lady that answered was not only rude but also was so insistent that we didn’t have an order at her store. She was able to find it once I told her that we called the phone # in our email confirmation. She did bring out the order to us. If she hadn’t hung up on me I could have told her to set the drinks on the roof or hood of the car. We have Covid and were hoping to pick up smoothies in a way that was safe for the employees. I believe that corporate should pay some more attention to this location as it is not advertised properly and could...

I go here almost eveyday after or before the gym. Some of the girls are great a few could learn to care more. But I understand high school kids don't really care at all lol so it's all good. The others are great. Always smiling. And ready for the next guest to walk in. I will say this. They DO NOT ANSWER THE DARN PHONE !!!!!! I honestly called maybe for half an hour. 30 mins people. Not one person answered. I left something behind that was very important and wasn't sure if I had left it there. I had to drive ALL the way. A deal ton of problems spiraled because they couldn t answer. So I dunno if the number is wrong or their is a policy preventing staff from answering it but why have a number if no one is going to answer. I almost chose to stop going there entirely because of it. Anyway i dropped them to a 4 instead of 5 because lack of...