Sbarro — Restaurant in Coral Springs

Unfortunately this is not a good review.

This is not a customer service oriented business and I really didn't appreciate the passive aggressive burned replacement pizza for my child.

If you put wax paper on hot cheese pizza and then a paper plate with another hot slice on top, the bottom piece will lose the cheese as its stuck to the wax paper. Paying $7 for 1 slice of pizza means that I'd like it to have the cheese in tact when we get to the table. No big deal I thought, surely they will happily replace this mistake.

Instead the employee was annoyed and proceeded to over cook a new piece to replace his mistake with. Obviously burned. I am sorry I didn't take a photo. These slices were for my son, so I was not about to risk further mishandling of his food and I expressed my disappointment to the manager and left with the charred replacement.

In addition, the establishment had no napkins or utensils stocked.

They advertised $13.99 for 2 slices and a drink, but charged me $3 for a lemonade upgrade without explanation of it being an upgrade. Individually these are no big deal but collectively left me feeling very sorry we chose this place for dinner.

I'm happy to pay good money for good food and good service but this place unfortunately has been extremely disappointing for a few years now and I'm officially done after this incident.

Coral Square Mall deserves a better...

Even though Sbarro offers delicious food, however, it doesn’t offer proficient customer service. Recently today, I went to my nearest Sbarro to purchase a meal which consists of two pizza slices a drink. I wasn’t aware of how expensive the meal was since the line was a bit busy and fast paced. Once I was informed on the amount of money that I was required to pay, I kindly asked the employee, who was working at the cash register, if she could remove the one pizza slice and the drink. When I kindly conducted that request, she showed me nothing but attitude. It is just sad on how Sbarro makes wonderful food, however, doesn’t get their customer service right. I’m not going to point out the name of the cashier (mainly because I have respect, however, she doesn’t) but they just need to do better with their customer service because if not, what’s the point of going there anyways?...

Second time ordering from this business thru Door dash. Both times order two XL pizzas, both time order was wrong. Ordered one pepperoni and mushroom and one meat primo, received a Supreme instead of the meat primo. First time figured no big deal, second time called and talked to the manager who said they are out of sausage so that's why they sent a Supreme instead of the meat primo(Supreme also has sausage) I told them I would like them to send me another meat primo pizza (with or without sausage) without charge and was told "nah". Never had any issue when I go in and eat in. But definitely won't be ordering out again and due to his response won't be going back. Wish the best of...