Jimmy Wan's Restaurant & Lounge — Restaurant in Cranberry Township

Prior to the issues in 2023 with health code violations, my family and I would travel an hour and a half to eat at this restaurant. As we were in the area, we decided to try Jimmy Wan’s once again. Though we had three to-go orders, we did not expect the food to be as bad as it was. We first started out with the Cold Sesame Noodles, the BBQ Bao Buns, as well as a couple of other things and came to the conclusion that everything was just okay. However, what stood out was the blandness of the noodles, as they seemed to have more water than sauce on them. Multiple entrees were ordered including; Mongolian Beef, General Tso’s ChIcken, and sushi platters. For two different orders of the Mongolian Beef, both determined it was salty, but with minimal flavor and the meat was very chewy. The General Tso’s chicken tasted more of vinegar than anything else, with zero spice. All who received rice as a side stated that both kinds (brown and white) were dry. As for the sushi platter, the fish didn’t taste fresh. The spicy tuna roll had solely tuna within it and no spice (or flavor). The rice as well for the sushi was very bland. As a big family, it is hard for us to accommodate such a large crowd as well as everyone to be pleased with their meal. For clarification, the service was okay and we still tipped adequate gratuity. Prior to this visit, Jimmy Wan’s was a place we’d enjoy as a family. However, after this and a hefty bill, we are sad to say we will not...

I agree with another reviewer here. This place's food has gone down hill unfortunately. This was probably our favorite place to eat and we have been coming here for years. I normally get the General Tso's chicken with white meat and before the change it used to be almost all chicken with just a little bit of breading - so delicious! Sadly though, the last few times I've had it here (several times in the last half year or so) the chicken is now barely there and the majority of each piece is all breading. There is now more breading than chicken. This is very discouraging as we've always enjoyed it here and knew that this place was a cut above the rest. Not so much anymore. Of course the prices are still premium which we wouldn't mind paying if the food was as good as it has been in past years. If you must raise the prices in order to keep the quality the same we would rather see that than keeping the prices the same but cheapening the product. Maybe those who haven't dined here in the past few years won't notice the nose dive in quality here, but those of us who have dined here for years would be crazy not to notice the negative changes in their food. I really hope they go back to the way they used to be because we would like to continue dining here in the future, but if we keep having to pay premium prices for hardly anything but fried breading we will have to find another quality place since we can get that garbage much cheaper at...

Disappointed in the service when seating. We were told the bar was first come first serve, mind you we already called and made reservations stating that we would rather sit at the bar if it was available. When we sat at a table that had just left, we were then told that the manager had the table reserved for someone (actually he had reserved 2 tables), then when we asked how it was reserved, the manager had major attitude. We ended up sitting in the dining room where it took over 35 minutes to get our first drinks. Service was extremely slow, the food was edible but nothing amazing. Our waitress was very sweet however I was already turned off by how the manager handled the bar table situation. At this time, customer service means a lot, I will not be returning to this location.

in reply to the owner - customer service goes a long way in these times as well. Had we been told there was a queue we could get in for the bar table, we would have gladly asked to be placed on that. We were told, by staff, that the bar was first come first serve when we made the reservation and if a table came available in the bar we could cancel our dining room reservation. I understand being understaffed and busy however had you been nice when we asked why it wasn't first come first serve for everyone at the bar, we would not have had a problem. I hope you have a better day than you did...