Moe's Southwest Grill — Restaurant in Cumming

I have to say that I was very impressed with the customer service I received yesterday evening. I walked into Moe's really close to closing time and to my surprise I was greeted by all the employees with the signature "welcome to Moe's". I was baffled at the kindness, worth ethic, enthusiasm, and southern hospitality all employees exhibited, especially David and Ashton. David with a smile as bright as a cup of queso blanco took my order. Like a true artist he constructed my burrito to pure perfection as if his hands were the reincarnation of Michelangelo himself. Not one single topping went unwrapped like Christmas gifts for a spoiled only child. He answered me with "yes sirs", even though we were in the same age bracket. Ashton joined in on the conversation and I felt like I had known them forever. I watched Ashton cook the chips to utter perfection as if Chef Gordon Ramsey were her spirit animal. She even gifted me the freshest chips while smiling because she truly cared as she perspired compassion. Ashton also informed me about all the upcoming promotions. There are very few restaurants where you can go and the customer service is top tier from the minute the doors open until they close. However, if you are unable to find a restaurant home that exemplifies these courteous and unique qualities, you are always welcomed to come to Moe's of...

Food has shrunk in the last month.. or maybe the location. Portions are a LOT less than I remember. The burrito was half the size.. the kids burrito was 1/3 the size.. maybe inflation or they are cutting back on costs.. also they gave like 5 nachos per person... Seriously? They used to give bag fulls... Wife got the bowl with spicy chicken and I think they put in regular chicken and kept insisting that it was spicy.. I got the spicy chicken burrito and it was pretty spicy. My wife's chicken was plain.. Service could've been better.. but oh well.. It was empty.. like.. while we were eating, there were no employees standing by anywhere... Oh yeah best of all.. food shrunk and prices increased.... So yay.. 9.99 for a burrito that was 6.99 a month ago..

Don't think it is worth the price anymore.. just go...

I went in at 8:30 pm with my husband to get take out, I ordered a tofu bowl and she said they were out of tofu and would cook me some more, I asked how long it would take because I didn’t want to cause anyone to have to do anything extra for me! The girl said "just 3 minutes or so" and I said "okay sure! Thank you!" I’m watching them cook it and one of the workers asks "is this good?" To which ZACK replied "uh for someone who came in 15 minutes before close??? Yeah.." so now I have raw tofu in my bowl and I’d rather have just had veggie. I’d have been fine if she had said "tofu will take a few minutes" and I would have gotten a veggie no problem. I know It doesn’t mean anything but I won’t be back. Sad I had this experience. Zack, i know It had probably been a long day but I did nothing to you....