Chipotle Mexican Grill — Restaurant in Cupertino

A record holder in being the worst branch of chipotle.

They are hesitant to give you a decent portion on anything you ask for. They are aggressive and bad tempered and their tables smell like fish. They clean the tables only once a night and I don't know why they smell like fish!

Imagine having your bowl of chipotle with an awful smell of raw fish.

They have a habit of taking out all the garbage cans around 9 pm. So as soon as you through away your food waste, it all lands on the floor on all 3 bins.

But all that aside, their bad temper, and the fact that they don't give you enough portions for what you're paying for is just another pain.

Every time I have to tell them I don't want to have beans, instead give me more rice, they just hit/touch the splatter on the rice container and then hit/touch the rice in my bowl! Just touched the mother container and then touched my bowl, meaning we are giving you more!!! And then I ask, can I have a bit more and again they just hit the rice with their splatter without anything on it, they hit back the rice on your bowl! When it comes to the guacamole, they half-fill their spoon and from that half they throw half of that half over your bowl, the same portion as bird poop.

Every time you go there, you will see a lot of door dash drivers waiting around for their orders to get ready and out of all the 5/6 people working there, the only one who's working is the cook in the back of the kitchen, the rest are just playing with their balls and running aimlessly in the background doing nothing.

If you can, find another chipotle and go there.

This feedback will continuously get updated every time I visit this awful chipotle, until they become better and more decent human beings.

This feedback continues... Please check back...

Chipotle's need to make sure Rice/ Beans are full. I dont mind that Guy is stingy with Chicken ( I understand) but can you please not be stingy on Beans. They need to always be Full so that if youre stingy on meat, at least I can ask for more Bean. The thing that piss me off was when they were out of Mild Salsa, i was trying to be nice to the Lady by asking her if I can get some Veggie ( BellPepper Onion). Music Loud there so I could hardly hear what she was telling me. She was paranoid I was too close to Glass ( if you really are paranoid you should not serve customers).Its not my fault that your store blast music so I can barely hear what you were trying to say with your heavy accent ( maybe just write a sign). I was trying to be nice that youre out of Salsa, I just wanted a little Veggie but off the side of bowl ( not on top of everything). Sorry to piss you off but you dont have to reprimand. So yeah, service not great. i was going to go to the Saratoga Chipotle but my bf mention that day they were hardly giving any ingredients, so we tried this place. I guess its Ok to be out of Mild Salsa. But dont reprimand me if Im trying to substitute with Bell Pepper Onion ( just a tiny bit). Its not my fault you are too chicken to tell your coworker to turn down the music nor if you have heavy accent I cant understand you. Customers dont deserve to be reprimanded. We are reasonable & want to support your business but not to be treated like crap. Never reprimand, its not nice. I would never do that to a customer who is trying to communicate. If you have heavy accent, just write a sign so I can understand what the heck...

[Update as of 5/25/2025] I originally gave 3 stars because the experience was more confusing than outright bad. But then I got a response from the owner that was... well, not really a response. Just a copy-paste “please reach out to us” link.

I wasn’t asking for a refund or complaining about bad food—I was sharing what felt like a logistical glitch worth noting. It’s a little disappointing that no one actually read it. I guess the app and in-store teams aren’t the only ones not communicating. 😅 [Original review on 5/24/2025] Interesting first impression--like two restaurants in one.

This was my first time ordering from this place, and... let's just say it was an interesting experience. I placed my order through their app before arriving, and the app cheerfully told me it would be ready in 10 minutes. Cute. It actually took over 20.

Okay, fair--it was around lunch time. But here's the weird part: the in-store area was completely empty. No one was ordering in person. Zero customers. Nada. And yet the staff seemed to be running two totally separate businesses--Team App Orders and Team Walk-Ins--like parallel universes that aren't allowed to talk to each other.

For a moment I seriously considered canceling my app order just to re-order in person and save 10 minutes, but I stuck it out. Commitment, right?

Food was fine, but the logistics? Kinda like watching a split-screen sitcom where both halves forgot they're in the...