Spectrum Eye Physicians - Cupertino — Local services in Cupertino

June 28 my wife went in for an eye check up.

Two weeks later, July 12, the glasses were still not ready. They did not even reach out to us. We had to call them and remind them we were waiting on glasses.. They told us the reason for the delay was July 4 (which is a horrible excuse because July 4 would only delay anything by one business day)

At the three weeks mark (July 20) we called them again. This time they said the reason for the delay was due to my wife's high prescription. They could not guarantee when we would have the glasses.

It does not take one month to make glasses.

At no time did they apologize, and they instead shift the blame on other factors (blaming the holiday or even blame my wife, the customer). This is very unprofessional and I cannot recommend them to anyone.

Also, my wife scheduled a separate appointment to get her contact lens prescription (for some reason some of the doctors can only do glasses prescription) and they called her last minute the day of because the doctor was not able to come in. Again, very...

I would definitely recommend against this clinic on de Anza. Against the good counsel of colleagues at work in Cupertino, I scheduled an appointment for eye exam as it was available. There is absolutely no sensitivity time here. With an appointment, I had to wait 20 mins to be called by the receptionist. After that it was nearly 25 mins wait before I was told that there is another client ahead of me. After nearly 45mins for eye exam to even start, there was no way I could wait any longer. The receptionist was super helpful and was apologetic though. However looks like the idea here is to cram as many clients as possible so front office could not help. I understand sometimes appointments get delayed but the overall management is very bad. Sharing with pure intent of letting others know and prepare appropriately. If clinic is reading this, think of it as constructive feedback and...

I just got two new glasses this morning. Stephanie spent a lot of time to make adjustments to ensure the best vision for me, while to wear it with comfort. I particularly like the bifocal glass which provides very good vision while I am driving, and need to check Tesla screen once in a while, with clarity. Thanks to Dr. Leeanna Nguyen for excellent job in prescription the new glasses and thanks to Stephanie for patient work. They both deserve 5 stars.

—————-last review from 2 years ago—————— Visited on past Wednesday with very good experience. Dr. Leeanna Nguyen was very professional, did a thorough and quick check and compared to my last check results item by item, which was performed 3 years ago. She made all possible recommendations and let me to choose what works the best. The frontdesk was friendly and welcoming. It’s really a...