Arby's — Restaurant in Dallas

How I wasted $24 on 3 sandwiches: I hadn't been to Arby's in over 20 years. The food was not to my liking then, to put it nicely. So after seeing Arby's on TV every other commercial, I said, " Go ahead, give them another chance " OMG.... I ordered the roast beef sandwich and it consisted of bland meat and what I figured was potato bread: Absolutely gross. The other 2 people with me ordered the overly advertised philly steak.. Needless to say, none of us even finished our entire sandwich. One of them said the provolone cheese was the only thing good about the sandwich. Now, with all the hooplah on TV and constant advertising, I don't know if it could be the lack of quality of the food in the establishment or the lack of training/caring/professionalism of the staff. It seems to me that once an establishment ( I dare not call them a restaurant) is franchised, they don't care about quality anymore. It's all about quantity. In my opinion, stick to a local mom and pop shop. People who are trying to prove their good name. Arby's food is less than appetizing, in my opinion. ( For the 2nd time) The special sauce...

I’ve ordered from Arby’s through DoorDash and Uber Eats more times than I can count, and while the food itself is consistently good, the attention to detail is absolutely terrible. I always — and I mean always — request Horsey Sauce. Sometimes I even ask for it in abundance just to make it clear. Yet 8 out of 10 times, my order arrives with Arby’s Sauce instead — the one sauce I can’t stand.

It’s clear the receipt isn’t being read or checked, because this mistake keeps happening no matter how obvious I make my request. It’s not hard: I’m not asking for substitutions, complicated prep, or special cooking — just the right sauce. If I’m ordering your food, it’s because I like it paired with the sauce I chose, not whatever someone feels like tossing in the bag.

Arby’s, your quality control is abysmal. You’ve proven you can make the food right every time — now try giving your customers the condiments they...

This place have their employees working under extreme heat , the store inside was 100F , the store is empty because no one want to seat to eat in a sauna . I had to leave because is this … after asking the employees how they did to survive that heat they told me that has been unbearable to work for almost a week no AC This goes against OSHA standards and This location should be fined … the poor people with a box fan trying to ventilate themselves! Horrible ! I will make sure to file a osha compliant with my evidence a franchise complain and a BBB complain . Texas we are in the hottest time of the year they are just taking...