Clean Juice Organic Cafe — Restaurant in Dallas

I was excited to try Clean Juice for the first time at the Dallas - The Hill location. However, it is not my first time trying out the franchise since I used to live in Nashville, Tennessee where they’re extremely popular. I spent $25 but ordering the “Kickstart One” any the protein Avocado Toast.

For starters, I was highly disappointed in the presentation of the avocado. I asked the attendant who is the Assistant Manager, Pablo, when was the avocado prepared. She responded with the day of, which I completely believe her but then led me to wonder how is the food being stored after preparation. It’s known to just add a little bit of lemon juice to allow the color to stay vibrant as a fresh green and ensure that the container is properly enclosed instead of serving brown avocado spread.

I chose to enjoy the beautiful weather and sunlight as eat my food in front of the establishment where I then found it not to be the tastiest avocado toast I’ve had before but hey.. no problem, let me add some hot honey to enhance it as again, I’ve made the dish with all the same ingredients before at home and at other establishments. I proceeded to go inside and simply ask to PAY for hot honey sauce and was told that I would have to wait 10-15 minutes while she does presently have one other customer to prepare items for (which is perfectly fine, I worked in customer service before) but the time frame she gave just to add a drizzle of honey and to charge me which on average takes one additional minute was uncalled for. I’m aware of establishments sharing longer wait times to push the customer off but as I was patient, incredibly hungry and not feeling the best I waited. Then I did proceed to inquire just about the freshness of the avocado because it’s truly not up to Clean Juice standard, in my experience, and she had an attitude in response. I appreciate her sharing would I like a refund or to pay for the hot honey and I refused the refund as I understand this establishment is under a franchise and every small business deserves their money if they’ve prepared an item. However to have extended good customer service and appreciation for the customers who have spent their hard earned money and time, it should’ve been I apologize for the inconvenience and the experience you’re having and the LEAST we can do is give you the hot honey for free instead of charging me for it after I’m sharing my disdain. Then it wasn’t even a drizzle, she literally drenched it out of anger and disrespect.

As an assistant manager, she may either need a conversation and some more training of how to handle customers better. If you only had two people present, and potentially a few online orders to fulfill there’s no reason you should be sharing your anxiety to others. Especially when I waited even to place mt order as I was trying to navigate getting into my rewards system. Again, do better and it explains who you all have such...

The Walnut Hill location in Dallas is a joke! Their customer service is the equivalent of a business being run by indifferent teenagers - although the people there are not teenagers. It is in the shopping complex of our office, so lots of employees try it out. We have one who eats out every day who will not ever go there because the service is so bad. I also recently had a very bad experience. This was a message I submitted on the "Clean Juice" website on October 15th (almost a month ago). I never received a response, I never got a call from the owner, and I never received a refund. All I can surmise from this interaction is that this small business owner is "checked out," and the Clean Juice franchise owners are ambivalent towards their name and what's happening at their franchise locations. I am now going to dispute this with my CC company. I have received better customer service at McDonalds! I would be extremely embarrassed if this was my store or franchise!

MESSAGE SUBMITTED TO CLEAN JUICE (VIA WEBSITE CONTACT FORUM) OCTOBER 15TH at 3:36pm. I ordered lunch online through the website. ORDER # 3952034. I had a meeting scheduled at 2:15pm and had a small window to grab lunch on the way. The order (and email confirmation) said it would be ready by 1:50pm. I arrived at 1:54pm, expecting to grab it and go. However, after standing there for several minutes without anyone helping me or acknowledging me, I interrupted someone who was cleaning up and asked them if my order was almost ready, or if anyone was working on it. She asked me what it was, and then dismissively said: "We don't have that order," as if that was it and the conversation was over. I showed her the email confirmation and explained how frustrated I was. Her response was again: "We didn't get that order." I asked if they were having issues with their system, to which she replied: "No, we've been getting online orders all day" - again, as if the conversation was over. I explained my hurry, but by that point it was almost 2pm and I didn't have any more time to wait. Her response was: "Maybe we can give you a refund. You should look online." I called back after my meeting and asked to speak to a manager. Unfortunately it was her. And her only resolution (after I explained how frustrated I was again) was to offer a refund - despite me telling her that it's not almost 3:30pm and I still haven't eaten lunch). I pressed a little more, asking if that's how they treat their repeat customers (or any customers for that matter). She said: "I can't do anything, but I can tell the owner and see what he is willing to do." So now it's almost 4pm - still no lunch. I'm going to have to order somewhere else. I still don't have a refund OR food. Very...

My first experience was pretty good, the two girls there were helpful and cheerful. I came in the morning, and the first girl assisted me with selecting a drink and answered all of my questions without pause or issues. A second girl came in for her shift and was also super friendly. The smoothie was ok, nothing groundbreaking but it did the job. This was maybe 4-5 months ago. Fast forward to my experience today, and I’m not sure if I’ll be back. There was a sign right in front of the door advertising their chocolate cherry smoothie. I came in and didn’t see it on the menu, so I inquired with the only person there, if it were still available. He said it was no longer on the menu, so I asked if all cherry products were removed, or just the specific drink. He seemed irritated by my question and said new management removed all cherry products. He didn’t offer any suggestions. I asked if they offered oat milk and the gentleman also seemed annoyed by this question and informed me they did not. I ordered my drink, and tried to strike a friendly conversation. The person behind the counter just made my drink and placed it on the counter and smiled when I wished him a nice weekend. He just did not seem interested in interacting with me or even being there. Plus my drink was super watery, and I don’t even think it had the almond butter or any protein. Just not a great experience. Certainly not worth...