Merit Coffee Co. — Restaurant in Dallas

UPDATE: I was working on my laptop, so was here for 5 hours. In that time I never saw them change out the half/half for customer use, not once bud any table or even mop up the water that was in a huge puddle on the floor. Definitely won’t be back here again. If they aren’t doing the things I can, how can anyone trust that they are doing things properly behind the bar. Ewwwww.

Since it was my first time at a Merit Coffee Co. I let the counter person know. She was really nice and even recommended a drink to try when I was able to have a caffeinated beverage. (I’d already had a double matcha in the AM). It was clear that the seating area hadn’t been bussed all morning. I asked if my area could be wiped down as there were crumbs and dried up spilt coffee all over the place. Someone did approach my table with a rag. I ordered a cinnamon cruffin and had a small iced americano and tipped. When I got to my table, the chair was still covered in large pastry flakes. So I asked for a rag and told the busy barista I didn’t mind and could wipe it myself. When I realized there was only half/half at the coffee station, I politely asked if I could have a bit of oat or almond milk. The tall barista was quick to bring up that he’d have to charge me, to wit I mentioned that it was my 1st visit and I’d had to wipe up my chair myself and tipped him, but that if he wanted to charge me for the oat milk that was fine. The other barista who’d handed me the rag earlier said that a splash would be ok. Having worked at a couple coffee shops through college (which is why I always tip) I’m well aware that when cleaning the seating area is not prioritized, it doesn’t get done. There is enough time to do it. If every barista were to give the seating area a once over before going on break (which is what we did where I worked) the seating area stays reasonably clean and only take a few mins. Suffice to say, this will not be my new go-to coffee shop on Sundays. I may return another day to see if my experience is uncharacteristic for this location, but a “no” to this place. The coffee was ok, not great, prices high and with the filthy seating area, and the meh service there are too many other coffee establishments to try out. It’s clear they make enough money, maybe that’s why the individual customer isn’t important to this Merit Coffee...

This started off as an amazing experience because of the gentleman that took my order! But the other guy working with him completely completely ruined it… This was my first time here and I was really excited to try it because it’s so close to home! The gentleman that took my order was very patient. I got my drink the first disappointment was the sonic ice for some reason, the coffee just never taste right with this type of ice. I was also trying something. I’ve never tried before which is always scary for me and the gentleman that took my order was trying to help me and every way and we probably would’ve really gotten it correct but the other guy was getting irritated and having an attitude about a $10 drink that I was paying for NOT HIM. That guy needs a crash course and customer service. The other guy that took my order is phenomenal and you guys are blessed to have them. I may try and come back for an Americano, but having any iced coffees will be out, unfortunately due to the awful sonic ice! I have been to some coffee shops where they have both types of ice maybe you all could...

Love, Love, LOVE this Merit location!!! The staff is so welcoming, and every time I come in I'm always greeted with a friendly smile and "Hello!" Their lattes and matcha (my absolute favorite) are superb and appropriately priced. They bring an inventive take to drink crafting, and their method of matcha is both interesting and effective in taste. Daresay, it's possibly one of the best matchas in the DFW area. With as busy as they are, I'm thrilled to see that pride and quality are being incorporated into their products; they are both thorough and efficient to keep up with their business flow. While I can always make my drinks from home, I can consistently trust Merit to cater their best service and delicious drinks on those days I'm feeling extra lazy. I highly recommend this location to anyone who loves a peaceful cafe ambience, fast service, and drinks sweet enough to make your dietician scream! :D

Just needed to express my graciousness and spread the positivity! Keep up the great work...