NDA — Restaurant in Dallas

SAVE YOUR MONEY. I have outlined the issues our table had below, but important to understand that this seemed to be a theme. We unexpectedly ran into friends eating here the same night. They were sat in a different part of the restaurant but had the same exact experience (in fact they were made late to a show as the result). When looking around the immediate tables, there were several tables of clearly unhappy customers (long wait time for checks, getting up to find another waiter, etc).

For plates to be $25-$50 and most cocktails to be $15+, there is a certain minimum standard of service people expect and NDA did not meet it. I don't expect white glove, but I expect food to be warm, waters to be filled, periodic check-in and cocktails to not take 30+ minutes.

To start, the friends we were having dinner with arrived ~ 15 min early and were able to be seated and receive their drinks ahead of our arrival . Upon our arrival, the waiter came over immediately for our drink and app orders. That was where good service ended.

It took well over 30 minutes before our drinks were brought to the table and, during that time, no one checked on us. Once drinks made it to the table, the waiter took the order for mains and disappeared. Apps took another 10-15 minutes after the drinks. From that point forward, we had inconsistent servers and wait times for mains and second drinks still took 30+ minutes. By the time mains were arriving our app plates had not been cleared (remember, we had been waiting 30 min), and rather than clearing those and coming back, they just forced everything onto the table (literal chaos). Even more shocking, one of the plates of food was lukewarm by the time it was delivered.

Towards the end of dinner, after having waited 30+ minutes between ordering the 2nd round of drinks and receiving, we had two more drinks brought to the table by the shift manager. There was clearly a mix-up at the bar and only after I said, the service has been very confusing, did she offer those "free of charge" i.e. they screwed up again and the drinks were there anyway. I appreciate a free drink, but it doesn't go very far when it's the result of a service error, rather than the restaurant comping a full round (i.e. 4 drinks) in acknowledgement of the issue.

I will credit the restaurant with recognizing that there was an issue with the original waiter and changing course. However, the long wait times were still an issue and the lack of formal acknowledgement really bothered me. Based on pricing and atmosphere, it seems like they are trying to present themselves as high end dining, but the service is anything but that. I'm not sure if it was an off night but I would be hard pressed to ever return unless the meal was fully comped. Proceed with caution...

First time here for a lunch with a couple colleagues. The ambience was beautiful!

It gave a little bit of a speakeasy when you walk in and are met with a gorgeous bar area! The dining room quietly quaint, very golden 1930s vibe.

The food was perfection. The Prime Beef Dip was delicious, the au jus sauce was best in small dips, could be slightly overpowering if you dunk your full bite, just preference! Husband had the Burger and I was jealous! Especially with the over medium egg, it gave all the flavors you wanted in a burger!

Unfortunately, the service was not great, but wasn't particularly commendable. The food and ambience will have us going back for client closing celebrations, Lunches and Dinners, just hope the service will be a much...

Now my go-to brunch place in Dallas; dinner is now in the rotation. Food is superb—high quality annd consistent— and service always excellent. Hate to give such a good review because this best kept Harwood secret is now being discovered at dinner as well. There is no better value for money/quality brunch in Dallas. And I have tried them all. Have been using NDA with friends and clients and without exception all have come back...