Raising Cane's Chicken Fingers — Restaurant in Dallas

9/16/25: I'm never going to return to this Raising Cane's again. I frequently order an extra side of Cane's sauce, only to never get it. But that wasn't the final straw.

I went tonight to order a 3 tender combo with a bottle of water and an extra side of Cane's sauce. The drive thru person tonight was horrible, incapable of understanding me when I enunciated clearly as she misunderstood my entire order. When I get to the window, she tries to hand me a cup of water. I corrected her with what I said earlier: bottle water. When she gives me the total, the extra Cane's sauce isn't added. I'm then told to park which is extremely weird seeing as it's usually a quick turnaround for the combo.

I waited an extra 10 minutes, then drove back through the driver thru. I should have known something was wrong when she and the manager asked if I was the one with "naked wings". By the time I drove home, I found out what they meant. Come to find out she gave me "naked wings" (not crispy tenders) which I never asked for and I never got the extra Cane's sauce. They were gross. And she clearly shouldn't be in the drive thru. I wonder how many other...

I purchased a 25 tailgate and understood when I was asked to pull aside while my order was prepared. I sat waiting for a while and before I noticed 15 mins had gone by. I got out of my vehicle and signaled to the drivethru person asked where was my order. She looked at me and proceeded to help customers. I got back into my car and waited again. About five minutes later I went into the store and asked the lead/supervisor where was my food. She apologized and bagged my order that was sitting on the warmer. Apparently they forgot even though I reminded them in the drive thru. This location staff rarely greet me when I visit. I usually say hi until they reply properly. On one incident the supervisor caught an attitude because I expressed to her that the staff needed to be prompted to greet customers. I understood why, after our interaction. Coming from Louisiana and seeing the difference in customer service in Dallas is shameful. Retraining is desperately needed. To top it off there are bums all around the store every time I visit. It looks like a scene from movie where it shows a crack house...

Came to grab a late night meal on my break and it was close to closing time roughly around 1:40Am the lady who took my order rushed me and had an attitude. I figured she was tired so I was like oh well. Pull up to the window this particular young lady (wore glasses had black hair in a ponytail) she gives me my total then turns and blows her nose snot everywhere rubbing her nose/face then looks at me. She then cracks jokes amongst her co workers saying why is she looking at me like that hand her the bag I don’t want too. So I ask for the manager so she comes to the window with an aggressive tone yelling “You want ketchup”? I said no but I do want you to advise your employee that it’s nasty to blow her nose and touch EVERYTHING without washing her hands. Cups,counters,money etc…. I’m beyond disgusted and won’t be going back. I highly advise management to watch the cameras @1:49am 5/13/25 you would be disgusted as well. -Will attach receipt for...