Starbucks — Restaurant in Dallas

1/5 Stars - Unacceptable Experience at Starbucks

I'm writing to express my outrage and disappointment at the appalling service I received from two employees at the Starbucks location 7325 Gaston ave, on Friday, 03/07/2025. The employees in question were Stephanie (or so she claimed) and her colleague, also supposedly named Stephanie.

My girlfriend STEPHANIE as you can see on the pictures attached, ordered a coffee through the Starbucks app, with a promised ready time of 6:29 am. I arrived at the store at 6:37 am to pick up the order, only to find that it wasn't ready. The store was empty, with only two customers in sight and they were sitting on a table.

When I approached the counter, one of the Stephanies (they used fake names) asked for the name on the order, which I provided(Stephanie). She then proceeded to act as if she couldn't find the order, asking me to show her the confirmation on my phone. I walked out to my car to retrieve my phone, and when I returned, she magically produced the coffee.

However, the coffee was missing the splash stick, which caused the hot coffee to spill onto my hand burning me( she hand me the coffee). When I politely asked her to replace the cover, she gave me attitude and reluctantly complied. She didn't even bother to apologize for the mistake or the burn.

To make matters worse, when I asked her why she claimed they didn't have the order, she lied again, saying she thought she was picking up an order for "Stephen" (despite there being no such order). When I asked for her name, she sarcastically claimed that both she and her colleague were named Stephanie.

I called the store a few minutes later to complain and spoke with a girl who claimed to be the store manager, Laura. As a regular customer who visits this store 5 days a week, I'm appalled by the level of service I received. The lies, attitude, and incompetence displayed by these employees are unacceptable and reflect poorly on the Starbucks brand.

I demand immediate action be taken to address this issue, including proper training and disciplinary action for the employees involved. If not, I fear that this kind of behavior will continue to drive away loyal customers like myself, ultimately costing...

I used to come to Starbucks everyday 3 times a day for Matcha drink. Unfortunately, I will no longer be coming to Starbucks at all. Several months back I noticed the recipe changed drastically. The matcha that they make now is only milk and sugar. I have included images for reference. I even started paying for extra matcha but they still make the matcha without the extra matcha. I asked for grande iced matcha with 5 scoops of matcha and salted caramel foam. When I started asking for extra matcha they began to add half of cup or more of cold foam. At one point I scooped all the cold foam out to see how it tastes with the extra scoop of matcha still straight milk and almost half a cup gone. Added pics for reference. It’s not the size either I have ordered from here Venti and they do the same with other sizes. It’s like they changed the recipe to cut cost? I even asked the lady if it had the 5 scoops and she said it looked green to her. It did not have the 5 scoops it tastes like straight oatmilk ONLY. It’s frustrating because I’m paying extra for the matcha too. Very disappointed I hope this helps someone else that’s a Matcha lover. The images are from two different occasions. (Matcha was NOT sitting at the bottom...

I went in to pick up my mobile order before work . They place all the mobile orders on the corner counter of entrance. When I got in I noticed people were touching all the cups tops turning them to look at the names and see if it was their order . A guy turned my cup and I saw my name so I grabbed it , still waiting for my breakfast sandwich I asked the barista if my sandwich was ready he said he would check . It was in the drive thru orders to go out . He handed it to me and apologized about that .I got out the parking lot leaving when I opened my bag with the breakfast sandwich I ordered was a pumpkin mug five with cheese in it . Not what I ordered at all . I called the store back 3 times to inform them that someone else’s order is probably wrong as mine was no response . My only complaint is they need to put all the orders together in the same spot because everyone touching everyone drink or food isn’t sanitary I legit watched a guy grab the top of my cup where I drink out of to turn it . I was very dissatisfied that no one checked my order because the sticker on my bag was correct the continent’s inside were not correct . Please just make sure next...