Truly dissapointing experience. Stopped to have an iced tea with my father on our way out to NC. The iced teas were watered down and almost the wgole cup was ice. Waitress never atopped to ask if we wanted a refill. I had to get up to look for her to try and pay oir bill. That took about 10 minutes. She told us that we had to scan the QR code to pay... A "convenience" for some an annoyance for others. I had to start heading towards the gate so I scanned and began the process of walkimg to the gate and paying. There were two QR codes and apparently I scanne the wrong one as it took me trhough a long process of regestering. I happened to get a call in yhe middle of trying to pay when she showed up to see if I jad payed. I told her of the long registration process and that I was trying to do so. Thatbis when she informed me aboit the second QR code... in an annoyed voice. I asked her to please vhaege my caed at the register ( I could see the bartender charging a card) when she said that that was not an option and that I had to pay via phone. Apparently the bar and thr tables have different rules. She didnt make the rules.. but she deff needs some customer service skills. The whole experience was truly...
Read moreThe food was very delicious! I thought it was so worth it. When arriving it was a little weird standing and waiting just because there's no hostess and you wait for the waiters or bartender to call you somewhere across the restaurant. I recommend getting a hostess or just let people sit but I know you don't really want that. Anyways, once seated my husband ordered a simple breakfast plater but I wanted a quesadilla, unfortunately I was there slightly before breakfast ended so I got the breakfast quesadilla with chorizo. BEST CHORIZO I HAVE EVER HAD!!! It literally shocked me. I love Mexican food so I was super happy. The waiter recommend a slightly spicy sauce because I like a little spice and that sauce changed the game even more. The guacamole tasted fresh. I wish I could have tried more food but what I got was super good. The waiter asked if we wanted water which should be free but he said I know your gonna travel, " do you want it to go" i said sure but he ended up charging us for a bottle of water, just make it clear it's a bottle of water and not a to go cup of water. But I do...
Read moreWe had 3 couples dining together and the server refused to split the checks when we asked in advance of our ordering.He said it was a restaurant rule to only write one check per "group". If that is actually true, it is not a good customer service rule. We arrived at 9:45 a.m. hoping to order breakfas, but they stop serving breakfast at 9:30 a.m. What other restaurant chain stops serving breakfast that early? We ordered the "famous " guacamole for $16.65. We had ordered guacamole before at a non- airport Rocco Tacos and a large serving was prepared at our table. At this location it is avery small serving prepared in the kitchen. Have you ever had a Margarita with salt in a flimsy plastic cup when dining in the restaurant? Very memorable. Throughout the entire experience our server was surly and rude. Because this is an airport location I don't expect a lot, but this restaurant falls below even that low bar. I expect more from Rocco's. There are much better dining and drinking options in this...
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