Papa Johns Pizza — Restaurant in Danville

First and last time I'll be ordering from this Papa John's. The food was good, but that was the only positive thing. Not long after I submitted the order I get a call from the location asking if I'm located in Indiana, and if I am, they will be canceling my order. I called them back and said I live 5 minutes from you in Danville. They said okay, but for some reason it's showing Indiana on they're end. Then when the driver is on the way, she is supposedly using Google maps but can't find us on a VERY main popular road in Danville. I have to sit on the phone with her for over 5 minutes trying to figure out where she is and direct her to my house. She finally gets here and ends up bending over with food still her bag and drops half of our order on the ground. Then responds, "Thank God it didn't open!" I'm like, yeah thank God! Because dropping it on the ground isn't bad at all right. Then after we eat, I realize we were charged twice for the order. I call them back to tell them and they said it should drop off within' 10 days. Like that's a short amount of time. This place is a joke. Will...

Extremely disappointed with my recent experience. My order was supposed to be ready at 7:02 PM, but I ended up waiting an extra 45 minutes before anyone figured out what happened. I had to tell the staff multiple times that I suspected a delivery driver had mistakenly taken it, and only then did the front counter girl—who was incredibly rude—bother to check the system. She looked at the oven screen like that would help, even though there was no box or label for my order.

The customer service here is terrible—from the front staff's bad attitudes to the lack of urgency or accountability. What’s worse is that the general manager was overheard using offensive language while complaining about taking a church order over the phone. Completely unprofessional and unacceptable.

To top it all off, my food was already out with a driver for nearly 30 minutes, and not a single employee offered to remake the order or even apologize. The order screen wasn’t even busy—it’s not like they were overwhelmed.

Not sure how the owners allow this kind of management or staff behavior. I won’t...

Terrible experience with the manager Calvin. I just had pizza and Cinnabon’s delivered. Pizza was great the cinnamon dessert was undercooked which made it taste nasty.the dough is still gooey in places. Calvin then rudely said well what do you expect me to do about it sirrrrr. I said I would hope you are professional and make right on the incompetence of the way pizza was cooked and or handled . I could actually get sick from this. He said you know what I don’t care!!!!! Call corporate do whatever my last day is nov 1st anyway. I was shocked at the unprofessionalism and downright candor. So I’m filing a complaint with corporate and Calvin good luck in your next great endeavor in the food service industry something tells me you will need...