Infinity Piercings — Local services in Dearborn

I just went to get a hidden helix piercing done June 8th, 2025 with my friend and felt the costumer service was wonderful until my piercer rushed my service. I specifically stressed that with the hidden helix piercing, I wanted to make sure I was able to reversibly change the jewelry between the chain and the studded jewelry frequently used and offered at this store. My friend was pierced perfectly and I said I wanted it just like that. She ended up “okaying” me and then went straight into piercing. She did ask if the placement was correct, but as I had stated prior, I wanted it interchangeable. As the piercer, it is her job to understand what the costumer wants and not pierce until she and the client are on the same page. This is my 10th piercing and I’m very familiar with how the pre-consolations should go before the service is conducted. She ended up giving me a vertical helix piercing which is not a hidden helix. The jewelry does not sit properly as it is a horizontal piercing and should be going horizontally through my ear. May I add, this is not an anatomy issue because I specifically asked during the jewelry selection process if I had the proper anatomy for the piercing and was told I did. Now after all of this is said and done, I will now to allow this $145 piercing to close up and get it done somewhere else.

In addition to this she also got a substantial amount of blood in my hair and left the room immediately after piercing. Therefore, it was left up to me and my friend to clean up what resembled a shot wound of blood. I felt neglected by the piercer. Without my friend there, I wouldn’t have ever known the substantial amount of blood was in my hair.

I am extremely disappointed in this experience. I hope the business is able to reach out and offer me some kind of compensation or refund for my poor experience. Below shows a close photo of my piercing, followed by my friends piercing which I said and I quote “that’s perfect, I want mine just like that” after she got hers done first by the same piercer. Then the next photo is both of our appointment cards. In shock with what a 2 minute difference can make!

UPDATE: I have received an extensive apology from the business and full refund. As I do not wish to hurt their small business, I also think transparency with costumers is important. I want this review to serve as transparency for their business to be better and take the guaranteed quality of every piecer seriously so this never happens to...

Stay far away from this place! I got a piercing few days ago and the ball fell off and they refused to help me. They told me to come over the weekend for their grand opening and to keep pushing the bar back in, which increases the likelihood for infection and pain. I have immense pain in my navel and decided to go to a shop in my area instead. I regret coming here because they were far, expensive, and did not provide good customer service. The piercing was quick though. Barely any instructions on after care.

Update: just got my piercing inspected by another piercer. They said my navel was not pierced properly, and I didn’t have the proper navel anatomy and the jewelry could possibly reject. They tried to find a screw on piece for the jewelry and said they have no idea what type of jewelry I have been pierced with. And the other piercer charged me 20 dollars for the jewelry and 5 to change it, without tip. My navel feels way better.

Update to the owners response: Thanks for the response. Yes, I will admit that I cancelled due to unforeseen circumstances and was able to have my piercing done that same day, so thank you for being accommodating. It was quick because I was the only one in there. I have adjusted the rating to two stars.

However, I only came to this area because a friend had recommended it to me. So yes, I still think you are pricey and far compared to other shops. Even my friend said it was pricey, which is the only thing she hated about the shop. The verbal aftercare that was given to me was no swimming for a few weeks, no sleeping on my stomach, and to clean it. It was short and quick. There was no instruction manual given to me, I was given a ziplock/baggy with 2 qtips, 2 cotton pads, two small pouches of antibiotic ointment, the spray, a dum dum lollipop, and alcohol prep pads. I am not sure who would use an alcohol prep pads on an open wound. I even went to your website seeking aftercare instructions and couldn't find anything, so I turned to other sources and the advice of others and they all said relatively the same thing. I find it very, very unfortunate that I was not able to get a replacement under warranty due to a grand opening and was advised to push the piercing up for 48+...

I had a so-so experience. I went with my cousins to get our ears pierced. There were three of us. My appointment was at 3:15 PM, theirs were at 3:30 and 3:45 PM. Here are the pros and cons

Pros: ¤ loved supporting a woman owned, Muslim owned business ¤ the building was clean and beautiful ¤ the lobby area was very comfy ¤ Infinity Piercings' suite was super clean and cute ¤ They have a great selection of titanium jewelry ¤ the service is fairly priced! If you go to a tattoo parlor to get your ears done, it'll be a similar price ¤ I felt safe, and the technicians' expertise showed. They had clean needles, gloves, etc.

Cons: ¤ I was very visibly nervous, but the technician was not very comforting which only increased my fear and anxiety ¤ We tried to make polite conversation with them, but they were not very responsive ¤ I asked a question about my ear because I was concerned about how one piercing looked different from the other, but the answer i got was "it's just like that." I would have liked to get further explanation. ¤ The biggest con was that we felt so rushed throughout the whole appointment. I entered the suite at 3:20 since they were running late with their last appointment, which is fine, it happens. But they were working with such a fervent speed that they finished all of us and ushe red us out of there by 3:44. I'll remind you that my cousin's appointment time was 3:45 so we weren't going over time either. Their online presence gives off this comfortable, slow paced vibe, where they explain what's right for your ear, help you decide what looks nice, just a really nice guided experience but we didn't experience that so we left a bit confused, uncomfortable, and disappointed.

Overall, it's a clean safe place to get your ears pierced by some great professionals. We love our piercings! However, our personal experience was not a very comfortable one. Maybe it was...