I’ve eaten here before about 3 years ago and loved it. We arrived here with a group and a reservation from well over a week in advance, and had elders standing for 30+ waiting for tables. I asked the host if they could provide seating since our reservation wasn’t on time he said he couldn’t. If you don’t have elderly parents or family members the parking lot is full and we’d have to pull the car, have them get it, and repark. We finally were seated by the same host curly hair guy who didn’t say a word once we were sat. We had one waitress on one table and a different on the other. It started out fine for drinks. Then the wait game started. We asked for appetizers immediately as we’ve been waiting for dinner 45min now. We received fried pickles (they are usually amazing !) the bread ran clean off. It is what it is. We waited another 15min to order food and everyone already needed refills which weren’t provided until way past ordering. By this time the server still hasn’t introduced herself, one worded questions, and leaves. We weren’t rude or disrespectful. We brought the wait up to a woman manager, which didn’t seem to care, she said it was common for waits for large parties and we would have our food soon. By this time, we almost cancelled our food and left I wish we had. From entering the restaurant to a reservation 5min early to dinner, it took 1 hour and 40min to receive dinner. The table I was at half the food was cold. One gentleman received a raw burger. Once again we weren’t upset at our waitress we said the kitchen didn’t cook the food we need another meal. Once everyone finished their food, the one person still didn’t receive their plate that had to be re-made. We didn’t receive another refill on drinks, and as far as alcohol we couldn’t get the bar staff help. I have no clue what was going on and his night but this wasn’t it. The second manager comes out and interrupts the man explaining to him what happened and starts talking over him with coupons and says our waitress is wonderful she wouldn’t do this. Her section wasn’t full. There’s not a reason to be rude, not communicate, or as the manager he didn’t step in and push food, grab drinks, step up if you see there’s a wait issue. Do not come here with more than 3 people much less a party. Management and kitchen times aren’t adding up. I have the coupons to tables next to us, as we won’t be coming back.